Field Service Professional - Auburn, MA

About the role

As a Field Service Technician/Professional at Vivint Smart Home (an NRG owned company), you will be the face of the brand, installing cutting‑edge smart home technology while proactively identifying and selling upgraded solutions to provide customers with total peace of mind. You’ll combine technical expertise with sales opportunity in a role that rewards attitude and provides training for skill.

Responsibilities

• Installing, servicing, and troubleshooting security cameras, smart locks, and home automation systems.
• Evaluating customer homes to recommend and sell equipment upgrades or service enhancements on‑site.
• Training homeowners on how to use their new system to help protect their families.
• Benefiting from consistent coaching and leadership training to advance within the national organization.

Qualifications

• Sales Mindset: Experience in retail, business‑to‑consumer (B2C) sales, insurance, or service‑based sales is a strong advantage.
• Customer‑First Attitude: Ability to act with integrity while building rapport and trust with diverse customers.
• Technical Aptitude: Experience in cable or satellite installation, pest control, construction, or solar industries is helpful but not required.

Requirements

• A valid driver’s license and a satisfactory driving record.
• Ability to successfully pass post‑offer background screening and licensing requirements in accordance with applicable laws.
• Physical Requirements: Climb and descend extension and step ladders with tools and equipment on a repeated basis; lift, carry, and maneuver up to 50 pounds frequently; work outdoors in varying weather conditions, including heat and cold; enter and perform work in attics where temperatures may exceed 110°F for short periods and openings can be as small as 16” × 30” or 18” × 24”; crawling, kneeling, crouching, and working in awkward postures may be required for up to 60 minutes at a time; maintain three points of contact while navigating or traversing across trusses without stepping on drywall between trusses; operate a company vehicle repeatedly; perform work while standing for extended periods; perform outdoor work with potential for bee stings; perform computer and telephone work while seated as needed.

Benefits

• Competitive hourly base pay plus uncapped commission and performance incentives.
• Comprehensive, paid training: virtual and on‑the‑job training, ongoing coaching and support.
• Zero commute: take‑home company vehicle and gas card for work use; drive time to and from appointments paid (clock in from driveway).
• Work‑life balance: four‑day work week (4/10 schedule, including Saturdays).
• Fully equipped: all tools, a cell phone, a tablet, and paid licensing required for job duties.
• Ten paid holidays, two weeks of paid time off.
• 401(k) with 6% company match.
• Employee Stock Purchase Program.
• Employee pricing on Smart Home equipment.
• Opportunity to earn a yearly company‑paid incentive trip for you and one guest.

Pay

The base hourly range for this position is $23.32 – $25.79. Actual pay varies based on location, experience, and performance; this is one component of the total compensation package that also includes uncapped commission and performance incentives.

Schedule

Four‑day work week (4/10 schedule, including Saturdays).