Field Service Professional

About the role

Self-motivated individual with the ability to work independently. Performs full range of on-site maintenance, diagnostics, repairs and customer call assistance on assigned products (KM MFP and printers & Non-KM printers HP, Lexmark, etc.). Assembles and disassembles equipment, configures and troubleshoots networking issues (Printing and Scanning) on Windows/MAC OS, loads print drivers, clones files, transfers address books, and performs firmware upgrades. Manages territory work volume and maintains high levels of customer communication and satisfaction. Occasionally travels outside the local area for training.

Communicates with management on customer or field issues. Successfully completes training classes and effectively services assigned products, requesting assistance when necessary to meet customer demands. Follows proper call handling procedures while maintaining minimum required productivity measures by our internal program (core metrics).

Shows measurable progress in technical abilities, troubleshooting techniques, and overall productivity. Uses current technology and company issued assets (Laptops, Cell phone, etc.) to access part books, service manuals, bulletins, and other service literature and develops familiarity with contents. Maintains accurate ASL truck inventory for designated territory. Trains customers on basic printing, scanning, copying functions. Accurately and timely completes weekly timesheets and expense reports. Provides sales support as required (advising sales on problems accounts, service leads).

Responsibilities

• Possess electrical/mechanical aptitude.
• Familiar with printing from common business applications and graphics programs.
• Microsoft OS peer to peer and MAC OS client side of server environments.
• Excellent time management skills and capable of prioritizing activities.
• Professional appearance and demeanor at all times.
• Excellent verbal and written communications skills.
• Teamwork; works well with others.
• Understands territory parts budget and inventory control.
• Basic knowledge of Word and Excel.
• Assists in creating equipment deployment guides.
• Demonstrated ability to motivate, teach, and train co-workers.
• Solid understanding of networking and graphic software.
• Capable of conveying technical data in simple terms to customers and sales personnel.
• Working knowledge of Photoshop, Quark, Publisher.

Qualifications

• Pass background, security and drug test.
• Requires Konica Minolta Internal Certifications: On Outward Associate, Outward Professional, Outward Expert - Office Solutions, Outward Expert - Network, Outward Expert - Color, KMBS Controller (Emperon).
• Minimum of High School diploma or GED required, Technical School training preferred.
• 4+ years experience related to technical/repair of business equipment.
• Certified on N+ or equivalent.
• Additional IT certifications or training are a plus.

About Us

This posting reflects an existing vacancy that we are actively recruiting for. Konica Minolta Solutions d’affaires Konica Minolta a entamé son parcours il y a plus de 150 ans, avec la volonté de voir et de faire les choses autrement. La société fait équipe avec ses clients pour donner forme à leurs idées en appuyant leur transformation numérique grâce à un riche portefeuille de solutions pour un milieu de travail connecté et futé. Parmi ses technologies d’affaires, on retrouve des services de TI, la gestion intelligente de l’information, des solutions de sécurité vidéo et des services d’impression gérés ainsi que des technologies de bureau et des solutions d’impression industrielle et commerciale. L’année 2025 marque le 20e anniversaire de l’entrée de Konica Minolta dans le marché de l’impression de production; l’entreprise souligne « 20 années d’excellence, d’innovation et de résultats » tout en continuant d’être une figure de proue dans l’impression numérique commerciale. C’est aussi l’année où la marque bizhub de Konica Minolta célèbre ses 20 ans, au cours desquels la gamme a révolutionné la technologie de bureau, redéfini les processus des entreprises, et évolué continuellement pour répondre aux besoins des milieux de travail modernes, mû par les avancées technologiques et la volonté d’innover. Konica Minolta est fière de faire partie du palmarès 2025 des meilleurs grands employeurs d’Amérique de Forbes, d’avoir figuré à plusieurs reprises au palmarès CRN des 500 fournisseurs de services gérés, d’avoir été nommée la marque numéro un en matière de fidélité des clients sur le marché des appareils de bureau multifonctions par Brand Keys pendant 18 années consécutives, et de s’être vue décerner les prix BLI « A3 Line of the Year » 2021 et 2025 et « Most Colour Consistent A3 Brand » 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l’entreprise sur Facebook, YouTube, LinkedIn et Twitter. Konica Minolta fonctionne selon un modèle de services partagés nord-américain qui permet d’harmoniser les priorités transfrontalières et d’améliorer la prestation de services aux organisations opérationnelles. Le modèle combine des fonctions de service américaine et canadienne afin d’offrir davantage de ressources aux services de soutien comme l’administration des ventes, la logistique et la chaîne d’approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.

Salary Disclaimer

Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job-related knowledge, geographic location, and specific business needs.

AI Disclosure

Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision.

EEO Statement

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.