Field Service Product Specialist

About the role

The Field Service Product Specialist is a product technical specialist embedded within Salesforce's Field Service GTM organization. You are the technical heart of the Field Service sales motion—partnering with Account Executives to win complex enterprise deals by deeply understanding customer operations and architecting transformative solutions using Salesforce Field Service, Agentforce, and related technologies.

This is not a traditional SE role. You will own the technical vision from first discovery call to deal close, build customer champions, prove business value through hands-on proof of concepts, and drive Agentforce-powered Field Service deployments at scale. Your success is measured in ACV and monthly active usage, not just closed deals.

Responsibilities

• Lead end-to-end technical sales motions—from discovery and solution design to demo, proof of concept, and deal close
• Conduct executive-level product demonstrations and architecture presentations to C-suite and VP-level stakeholders at enterprise accounts
• Lead technical design sessions, designing domain-specific Field Service workflows and architectures aligned to customer business objectives
• Build and execute hands-on proof of concepts leveraging Salesforce Field Service, Agentforce, and mobile and scheduling capabilities
• Translate complex business requirements into solution architectures and roadmaps that deliver measurable operational outcomes
• Drive customer adoption and usage growth post-sale in partnership with Customer Success—your impact is measured in ACV and monthly active users
• Own post-sale adoption metrics—your success is measured in ACV and monthly active users
• Develop technical champions within customer organizations and establish long-term credibility with both technical and executive stakeholders
• Partner cross-functionally with AEs, CSMs, Product, and Professional Services to ensure seamless customer journeys
• Provide competitive intelligence and positioning—know the Field Service landscape and articulate why Salesforce wins
• Travel to customer sites, field events, and team meetings up to 25–50% of the time

Requirements

• 7+ years of experience in enterprise software pre-sales, solution consulting, or technical architecture— with a focus on field service, mobile workforce, or asset management
• Deep expertise in Salesforce Field Service (FSL) including scheduling optimization, mobile capabilities, and asset management configuration; or equivalent hands-on experience with a competing field service platform (e.g., IFS, ServiceNow FSM, SAP Field Service, ServiceMax, or Microsoft Dynamics 365 Field Service)
• Proven ability to architect and present end-to-end solution designs for complex, enterprise-scale deployments
• Experience leading technical discovery sessions and translating business requirements into solution architectures and roadmaps
• Strong executive presence—comfortable delivering demonstrations and technical recommendations to C-suite and VP-level audiences
• Demonstrated ability to manage technical due diligence and risk assessment in complex deal cycles
• Familiarity with integration technologies relevant to field service environments (APIs, middleware, IoT)
• Willingness to travel 25–50%

Preferred

• Salesforce certifications (Field Service Consultant, Application Architect, or System Architect)
• Industry background in utilities, manufacturing, healthcare, or telecommunications
• Familiarity with Agentforce, AI-driven scheduling, or agentic workflow automation
• Experience in or alongside customer success, professional services, or consulting
• Track record of building customer champions and technical trust in enterprise accounts