Field Service Parts Advisor III

Responsibilities

• Demonstrate and execute the warranty return process
• Understand, explain, and execute the shipping process and how to package parts before final shipment
• Understand what channel planning is, and understand how channel planning works
• Understand, explain, and execute indirect purchasing through Coupa
• Identify and resolve common discrepancies in parts procurement, review for human error transactions, and collaborate to improve processes and learn
• Comfortably communicate with technicians and leads to promote clear communication channels
• Calls and/or participates in huddles to collaborate on best and efficient ways to take care of our customers
• Identify and order the correct part needed for any repair
• Physically and systematically receive parts and/or allocate back orders
• Physically and systematically BIN parts
• Identify damages, shortages, overages, incorrect parts, and no stock
• Utilize and navigate the following programs and documentation - SharePoint, Warranty Manual, Write It Right and Rivian's proprietary systems
• Execute daily counts and understand the intended use of the tool
• Execute and explain the Rivian BIN scheme
• Explain services and provide an exceptional customer experience
• The ability and willingness to learn and gain an understanding of Rivian's maintenance scheduling
• The ability and willingness to learn about Rivian's safety requirements
• List and explain the 5S stages and methodology
• Provide exceptional service to all customers using Rivian

Qualifications

• A High School Diploma, GED, or other recognized high school equivalency credential preferred
• Ability to prepare and disseminate effectively organized and coherent business communication while practicing established business norms
• Strong communication, organizational and time management skills
• Exhibits patience, empathy, attention to detail, and a passion for problem-solving
• Remains flexible and responsive to changing conditions
• Great attitude with a high-energy personality, excellent customer service skills, and able to multi-task and thrive in a fast-paced environment
• Basic mathematic skills to prepare and transact estimates and payments
• Physical exertion may be required to perform occupational tasks (sitting for 8 or more hours in a day, standing for up to two hours at a time for 8 or more hours a day, walking, bending, kneeling, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 85 lbs)
• Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
• Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics
• Minimum age of 21
• Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need
• Shifts may include evening, overnight, or early morning hours
• HS Diploma or GED preferred
• 2 – 3 years in a Customer Facing Service role, material handling / inventory management or equivalent
• Experience in a Fast-Paced Environment or a equivalent combination of education and experience

Pay

The salary range for this role is $19.08 to $28.08 per hour for North Carolina based applicants.

Benefits

• Comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees.

Contact Information

To apply for this role, please visit careers.rivian.com (or through internal-careers-rivian.icims.com if you are a current employee).