Field Service & Operations Engineer (US)

Key Responsibilities

• Install and commission our appliances at customer locations.
• Connect appliances to water and power in accordance with installation procedures.
• Perform commissioning checks and system validation.
• Verify appliance functionality after installation.
• Train customer personnel on basic operation and daily use.
• Document installation results.
• Execute scheduled maintenance visits.
• Diagnose and resolve appliance issues in the field.
• Translate field learnings back to our Product Team.
• Replace worn or defective components or appliances.
• Escalate complex technical issues to Engineering and Technical Support teams.
• Maintain accurate service records and documentation.
• Conduct routine site visits to verify proper appliance operation.
• Monitor customer satisfaction and identify improvement opportunities.
• Act as internal point of contact linking operations with online customer input.
• Provide feedback from the field to Operations and Engineering teams.
• Identify recurring field issues and improvement opportunities.
• Collect and report appliance performance data.
• Support field testing of product improvements and new consumables.
• Provide structured feedback to Engineering and Product teams.
• Contribute to the development of installation, maintenance, and troubleshooting procedures.

Required Qualifications

• A technical degree or vocational training in Mechanical Engineering, Electrical Engineering, Mechatronics, HVAC, Field Service, or a related discipline.
• 3-7 years of experience in field service, technical operations, equipment installation, or maintenance.
• Experience working with electromechanical systems.
• Basic understanding of plumbing, pressure systems, and fluid handling.
• Strong troubleshooting and problem-solving skills.
• Customer-facing experience and professional communication skills.
• Ability to work independently and manage daily schedules.
• Valid driver's license and willingness to travel within the assigned region.

Preferred Qualifications

• Experience servicing beverage, coffee, water, vending, or food-service equipment.
• Familiarity with CO₂ systems and pressure equipment.
• Basic knowledge of networking and connected devices.
• Startup or pilot-launch experience.