Field Service Engineer (USA) (North East)

About the role

Due to continued growth within the USA service team, we have a vacancy for a field service engineer to support our customer base.

Responsibilities

• Installation and training
• Calibration and maintenance
• Service repair
• After sales service support / remote troubleshooting and diagnostic support
• Quoting services to customers

Skills and Experience

The successful candidate will:

• Have a background in mechanical, electronic, or multi-disciplinary engineering
• Hold exceptional computer skills
• Hold a valid & clean driving license
• Can work independently while representing Taylor Hobson at customer sites
• Be prepared to work flexible hours when required
• Be prepared to assist colleagues in other regions of the world when required
• Have the will to travel within North America (internationally as needed for training, etc.)
• High energy level with ability to take initiative
• Teamwork oriented with collaborative style, pragmatic, multitasking, flexible
• Ability to articulate clearly and timely with customers to provide world class service
• Drive and collaboration experience to identify process improvement areas
• Computer fluent, with specific attention to e-mail and Microsoft Office product skills; CRM and service tools
• Good communication skills (verbal and written) and the ability to interact effectively in English
• Follow set procedures but can identify when change is required

Qualifications

• Degree in electronic, or multi-disciplinary engineering; or have previous field service experience
• 3+ years’ experience (involving electronics & computer/software)
• Must hold valid US Passport or Green Card
• Must have experience traveling for work
• Permanent residents and U.S. Citizens only (company under I.T.A.R regulations). Not able to consider OPT students/graduates.
• Proven experience in high demand customer service
• Based out of Central or Western United States with a home office located near a major airport
• Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.

Benefits

Salary = Fixed Salary + bonus. Standard Ametek benefits plan plus company car / smartphone / laptop. Salary range: USD 85,000 – 115,000. Incentive: Yes.