Field Service Mechanic

**WHO IS FIRSTCALL MECHANICAL?**
KATS is a rotating equipment service and maintenance company serving customers across the United States. Founded in 2022, KATS partnered with FirstCall Mechanical in 2025. FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction. FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.

Job Responsibilities

• Installation: Setting up new equipment and ensuring it operates correctly.
• Maintenance: Performing proactive service checks and preventative maintenance to keep equipment in optimal working condition.
• Repairs: Diagnosing and fixing issues with malfunctioning equipment.
• Troubleshooting: Identifying problems and implementing solutions to restore equipment functionality and reduce downtime.
• Customer support: Providing technical support and guidance to customers, ensuring they understand how to use and maintain their equipment.
• Documentation: Keeping detailed records of services performed, assets used, and customer interactions.
• Travel: Frequently going to various customer sites to provide on-site service.

Qualifications

• Humble – Communicate and listen to other team members.
• Curious – Wants to learn and willing to be coached.
• Self-reflective – Willing to analyze self-performance and look for opportunities to improve.
• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced and dynamic environment.
• Must be able to meet the physical demands of the role, including lifting 50 pounds and performing tasks that require extended periods of bending, kneeling, and standing.
• Must be able to meet work overtime, weekends, and holidays, as required.