Field Service Manager Pittsburgh, PA

BearCom is the largest distributor of wireless voice, data, and video solutions in North America, with 40+ years of industry‑leading experience, partnerships with Motorola, JVC Kenwood, Avigilon, and more, and 75+ branches across the continent. As a Field Service Manager you will oversee day‑to‑day operations in the Field Service Department for your assigned area, managing a team of technicians and installers, and interacting with customers, vendors, and senior management.

Responsibilities

• Manage projects and service assignments as needed.
• Act as direct liaison between BearCom technicians and Motorola or end customers.
• Work with customers to prepare quotes, bids, and schedules for completing installation and repair tasks.
• Assist with organizing and scheduling upcoming field work.
• Provide technical support in field operations.
• Check functioning of newly installed equipment to evaluate system performance under actual operating conditions.
• Install, maintain, and support wireless communications equipment such as UHF/VHF and 800/900 MHz analog and digital systems.
• Operate mobile and portable radio equipment, dispatch consoles, and microwave systems using both conventional and trunked radio technologies.
• Diagnose, troubleshoot, repair, and resolve wireless communication equipment problems with customers in a positive and efficient manner.
• Provide hands‑on oversight of communications equipment and peripheral hardware installation (base stations, repeaters, mobile/portable devices, wireless broadband devices, CCTV equipment).
• Analyze diagnostic test results to repair and program radios and wireless equipment.
• Deliver and execute customer Functional Acceptance Test Plans (FATP), perform and document site surveys and assessments per defined requirements.
• Make minor modifications to electronic circuitry per customer requests and/or deploy factory software/firmware updates.
• Train and coach field service technicians and installers.
• Travel and on‑call duties may be required.
• Assist with other projects as assigned.

Qualifications

• 5+ years of leadership experience in technical management in the wireless industry, or similar experience.
• Experience developing, qualifying, and directing new business opportunities through customer interface and requirements‑gathering processes.
• Knowledge of, and experience with, a network of vendor resources.
• Experience managing complex project implementations.
• Understanding of business practices with P&L responsibility.
• Excellent customer relationship skills.
• Extensive knowledge of 2‑way radio theory, RF propagation characteristics across frequency bands, and communications systems.
• Technical leadership experience with wireless solutions and multiple 2‑way radio technologies.
• Appropriate degree from an accredited college or equivalent experience; a combination of education, professional experience, and specialized training is also acceptable.
• Proficiency with the MS Office Suite (Word, Excel, Outlook).
• Security clearance is a plus.
• Valid driver’s license and proof of insurance.
• Background checks, including a motor vehicle check, are part of the hiring process.

Benefits

• Extensive on‑the‑job training and coverage of fees for most professional certifications.
• Highly competitive compensation.
• Medical, dental, and vision insurance.
• Company‑paid life, short‑term, and long‑term disability insurance.
• Paid holidays.
• Generous paid time off.
• Matching 401(k) plan.
• Use of a company vehicle.
• Employee referral bonus.
• Tuition reimbursement.