Field Service Technician - Pennsylvania

About the role

ENGEL Machinery North America has a job opportunity for a Service Technician in our Service Department.

Responsibilities

• Troubleshoots and repairs injection molding machines and robots, including conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components including calibrations to optimize performance.
• Performs software and hardware installations.
• Performs all safety checks on equipment.
• Educates customers on equipment and instructs on proper operation.
• Manages resolution of customer issues, including order and installation of replacements parts as necessary.
• Orders replacement parts with diagnoses of problems with control systems and develops an organized approach to solving machine problems and repairs/replaces parts as required.
• Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems.
• Communicates on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field.
• Provides written reports on a regular basis to the Service Manager.

Requirements

• A high school diploma is required.
• An associate’s or bachelor’s degree is preferred.
• 5+ years of experience in injection molding troubleshooting or processing or prior experience as a Field Service Injection Molding Technician/Service Engineer.
• Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems.
• Experience with injection molding machines, well-rounded skill set in electrical, mechanical, hydraulic, computer, and able to provide basic training for customers and employees.
• Knowledge and understanding of injection molding process.
• Knowledgeable in materials such as PET, Polypropylene, Polyethylene, Styrene and other common materials.
• Excellent communication and interpersonal skills and strong customer service orientation.
• Tact and diplomacy, i.e., must possess the ability to handle difficult or unhappy customers.
• Dedicated team player with a positive attitude.
• Familiarity with ENGEL machines and robots is preferred.
• Uses internal resources efficiently to resolve customer issues expeditiously and correctly.
• MUST HAVE - Must have a valid Passport, driver’s license in good standing that includes REAL-ID.

Qualifications

• High School Diploma Required
• Associate’s or Bachelor’s Degree Preferred
• 5+ Years in Injection Molding Troubleshooting or Processing or Prior Experience as a Field Service Injection Molding Technician/Service Engineer
• Knowledge of Blueprints and Schematics to Troubleshoot Electrical/Electronic, Hydraulic, and Mechanical Systems
• Experience with Injection Molding Machines, Well-Rounded Skill Set in Electrical, Mechanical, Hydraulic, Computer, and Able to Provide Basic Training for Customers and Employees
• Knowledge and Understanding of Injection Molding Process
• Knowledgeable in Materials Such as PET, Polypropylene, Polyethylene, Styrene and Other Common Materials
• Excellent Communication and Interpersonal Skills and Strong Customer Service Orientation
• Tact and Diplomacy, i.e., Must Possess the Ability to Handle Difficult or Unhappy Customers
• Dedicated Team Player with a Positive Attitude
• Familiarity with ENGEL Machines and Robots is Preferred
• Uses Internal Resources Efficiently to Resolve Customer Issues Expeditiously and Correctly
• MUST HAVE - Must Have a Valid Passport, Driver’s License in Good Standing that Includes REAL-ID

Skills

• Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems
• Experience with injection molding machines
• Ability to troubleshoot problems systematically
• Knowledge of microprocessor programming
• Knowledgeable in materials such as PET, Polypropylene, Polyethylene, Styrene and other common materials
• Excellent communication and interpersonal skills
• Tact and diplomacy
• Ability to handle difficult or unhappy customers
• Positive attitude
• Uses internal resources efficiently to resolve customer issues expeditiously and correctly

Benefits

• Health, dental, and vision insurance all upon first day of hire (no waiting period and very robust coverage at an affordable price)
• 401k with match
• Over 3 weeks’ PTO
• Employer-paid life insurance
• Long and short-term disability
• Comprehensive vehicle program (monthly stipend + mileage reimbursement)
• $75 per diem when traveling on the road
• Tool reimbursement
• Cell phone
• Laptop
• Occasional voluntary travel on weekends

Pay

Commensurate with experience.

Schedule

Varies based on customer needs and location.

Company Information

ENGEL is a global leader in the manufacture of plastics processing machines. Today, the ENGEL Group offers a full range of technology modules for plastics processing as a single source supplier: Injection molding machines for thermoplastics and elastomers, and automation. In 2016/2017 ENGEL’s turnover totaled approximately 1.36 billion euros worldwide, with 5,900 employees across nine production plants in Europe, North America and Asia (China and Korea), and subsidiaries and representatives in more than 85 countries. ENGEL offers its customers the excellent global support they need to compete and succeed with new technologies and leading-edge production systems.

About ENGEL

The ENGEL group has been thriving for decades. This is because as a family-run company, we rely on long-standing relationships and aim to live up to our own exacting standards of expertise and experience in all fields of plastics processing. We see ourselves as a driving, innovative force that has continually set new standards in a dynamic and diverse industry. Our competitive edge has come from generating added value for customers worldwide. ENGEL attaches great importance to flexibility, innovation and self-responsibility of all of its employees and business units. This is the only way to consistently supply and guarantee results of the highest global standards. ENGEL offers a competitive total compensation package to eligible employees, including: health, dental, LTD and life insurance, 401k with match, contribution to HSA, Dependent and Health FSA, vacation pay and holiday pay. We are looking forward to receiving your application and resume and going over the position with you. ENGEL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protective veteran status or any other category protected by state or local laws.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protective veteran status or any other category protected by state or local laws.

Contact Information

If you have any questions about this position, please contact us at [Contact Information].