Field Service Manager, Heavy

About the role

Manage team consisting of supervisors, admin, and technicians. Provide leadership to ensure safe, efficient and productive operations, while maintaining a high level of customer satisfaction. Assist customers and technicians on repairs and define the scope of work to ensure expectations are met.

Responsibilities

• Provide leadership to ensure safe, efficient and productive operations, while maintaining a high level of customer satisfaction.
• Demonstrate strong customer communication & developmental skills as well as the ability to manage and motivate a large, diverse workforce.
• Work with field personnel, PSSRs, and customers in support of opening work orders and seeing them through to invoice.
• Develop long range plans and budgets for growing the service business.
• Oversee technician productivity and performance including conducting annual reviews, administering disciplinary action as necessary, promoting safety in the workplace and helping to lead technical and professional development.
• Perform other duties as assigned.

Requirements

• 2-4 year college degree in business or 2 years’ experience in service related setting, Caterpillar Heavy Equipment experience necessary.
• Experience in DBS, SIS, Vision Link, Service & Equipment Link networks is recommended.
• Knowledge of safety requirements and protocols, following company General Safe Work Practices as well as enforcing those practices.
• Must have the ability to express ideas and influence others in a positive manner to accomplish long term goals.
• Ability to write professional business communication by email or letter is required.
• Excellent communication skills (verbal and written) and customer service skills are needed.
• Must be able to work in a fast paced environment and willing to work extra hours when needed.
• Must be able to lift 75lbs.
• Computer literate, PC experience with programs such as Microsoft, Excel, Word, and Outlook is required.
• Must have a valid driver’s license and clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

Qualifications

Altorfer Industries offers an industry leading compensation and benefit package Health, Dental, Vision, Disability, and Life Insurance401(k)Paid HolidaysPaid Parental Leave and Funeral Leave Paid Time Off Prorated 80 hours of PTOEducation AssistanceVoluntary Benefits Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection Payrate$90,000-$100,000 Annually

Skills

• Strong customer communication & developmental skills
• Customer service skills
• Leadership skills
• Technical expertise
• Project management
• Problem-solving skills
• Time management
• Teamwork

Benefits

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave
• Paid Time Off
• Prorated 80 hours of PTO
• Education Assistance
• Voluntary Benefits
• Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

Pay

$90,000.00 - $100,000.00 Annually

Schedule

730 am – 500 pm Monday – Friday, Saturday rotation, other hours as needed

Benefits

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave
• Paid Time Off
• Prorated 80 hours of PTO
• Education Assistance
• Voluntary Benefits
• Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection