Field Service Manager

Responsibilities

• Covers coordination, monitoring, and improvement of field service activities.
• Supports and guides service personnel in performing on-site services such as installation, maintenance, and repair.
• Ensures that field services are effective and meet customer requirements.
• Provides direction and leadership to achieve professional technical services, profitability, and quality standards.
• Works with store services managers and parts personnel to provide timely support for field service technicians.
• Maintains an adequate and appropriate staff of qualified, trained, and customer-oriented service technicians.
• Maintains customer contacts to ensure a good working relationship and promote customer service.
• Responsible for all warranty performed in the field to ensure fair and equitable treatment of the customer and the company.
• Optimizes warranty reimbursement from vendors.
• Interacts with field service personnel in repair circumstances and provides the instruction and coaching necessary to develop diagnostic, safe, clean, efficient, and effective high-quality work.

Qualifications

• Strong organizational skills.
• Good communication skills.
• Excellent customer relations skills.
• People management experience required.
• Fleet management knowledge essential.
• Good computer and systems knowledge.
• 3-5 years of related experience in a dealership environment.
• Ability to occasionally lift up to 20 lbs.
• Prior experience as a service writer with dispatch experience essential.
• Bilingual English/Spanish preferred, but not required.

Benefits

• Health, Vision, and Dental Insurance
• Boot and Safety Glasses Reimbursement
• Christmas Savings Program
• Paid Vacation and Flex Time
• Matching 401K Plan
• Profit Sharing and Bonus Program
• Short and Long-term Disability
• Company Paid Life Insurance
• Critical Care and Accident Insurance
• Employee Assistance Program

Schedule

Full-time position.

Pay

$60,000- $70,000/year depending on experience plus quarterly bonus.