Field Service Manager- East Coast

Key Responsibilities

• Key ownership and management of customer escalations
• Enforce and promote a positive safety culture; Manage and drive safety compliance
• Coordinate the planning, development, and implementation of repair, upgrades, and preventive maintenance procedures to maintain system operations
• Build and maintain regular communication with cross-functional teams to ensure customer service effectiveness
• Aids in interviewing and hiring new Field Service Technicians and supports onboarding/offboarding process as needed
• Maintain industry standard utilization percentage as measured in our existing Service System utilizing Salesforce for scheduling team Support activities resulting in accurate and effective PM planning
• Ensures company policies and procedures are followed by team members
• Supports in reviewing/approving the team’s operating expenses and identifying spending trends and methods to optimize the budget/expense

Requirements

• Self-motivated individual that demonstrates a high level of autonomy
• Strong decision-making skills
• Experience is Salesforce.com is preferred
• Proficient with MS office products and possesses the ability to learn related sales or service software tools
• Track record for delivering results in operations, developing others, retaining high performers, creating a positive, trusting work environment, and safety
• Ability to interact and communicate effectively with technicians, support staff, and valued customers
• The ability to work in a fast-paced environment and operate remotely from the main office with limited supervision
• Previous leadership experience especially within a field service team and/or remote employees
• Excellent communicator that works well with others and treats employees fairly with strong customer service orientation
• Knowledge of mechanical, electrical, electronic, pneumatic and hydraulic systems

Qualifications

Must have a valid driver’s license and reliable transportation.

Skills

• Technical knowledge of mechanical, electrical, electronic, pneumatic and hydraulic systems
• Strong problem-solving and decision-making skills
• Effective communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency with Microsoft Office Suite

Benefits

Comprehensive health insurance, retirement plan, paid time off, and professional development opportunities.

Pay

United States Base Compensation: $109,000.00 - $136,000.00

Schedule

Remote role based on the east coast with 50% travel expectation.