Field Service Manager - Carpet and Air Duct Cleaning

Location: Mountlake Terrace, WA Job Type: Full-Time, Salaried Pay: Up to $102,000 a year, depending on experience and performance Schedule: Monday through Friday, 7:00 AM start Company Vehicle Provided Lead Where the Work Happens Alpine Specialty Services is looking for an experienced Field Service Manager to lead and develop our carpet cleaning and air duct cleaning field teams throughout the Seattle to Everett area. This is a hands-on field leadership position, not a desk-based management role. You will spend most of your week alongside technicians in customers' homes, conducting ride-alongs, checking work quality, coaching performance, supporting difficult situations, and making sure our teams consistently deliver excellent service. You do not need previous carpet cleaning or air duct cleaning experience. We can teach you our services. What we need is someone who already knows how to lead field employees, hold people accountable, coach performance, and take ownership of results. Alpine Specialty Services is a family-owned home services company that has served the Puget Sound area since 1969. You will report directly to the owner and have the opportunity to make a measurable impact on the performance and development of our field teams. What You'll Be Responsible For Lead daily 7:00 AM field team huddles and set expectations for the daySpend significant time in the field conducting technician ride-alongs and job-site quality checksCoach technicians on service quality, productivity, customer experience, and sales performanceHire, train, develop, and manage field employeesConduct direct performance and accountability conversations when expectations are not being metRecognize strong performance while addressing problems quickly and consistentlyUse technician scorecards and reporting to identify trends, performance gaps, and coaching opportunitiesReview production, revenue, add-on sales, callbacks, customer reviews, communication quality, and vehicle safety informationTurn performance data into timely, practical coaching in the fieldCoach production-paid technicians on identifying and appropriately recommending additional services that benefit the customerMaintain quality standards even when working with high-producing techniciansRespond to customer concerns in person when necessary and work toward an appropriate resolutionHelp keep technician schedules, company vehicles, equipment, and field operations running effectivelyFollow up promptly on driver and vehicle safety alertsPartner directly with ownership on field performance, team development, and operational goals Technology and Performance Tracking You will not be expected to build reporting systems or spend your days creating spreadsheets. Alpine Specialty Services provides daily technician performance information through ServiceTitan, AI-supported tools, and other reporting systems. Your responsibility is to understand what the numbers are showing, identify where intervention is needed, and take action with the technician. Experience with ServiceTitan, Jobber, or similar field service software is helpful but not required. What We're Looking For At least 3 years of direct experience supervising a field-based teamExperience hiring, training, coaching, developing, and managing employee performanceDemonstrated experience taking ownership of measurable production, revenue, quality, or operational goalsA leadership style that is comfortable being in the field and working directly alongside employeesAbility to interpret performance information and translate it into effective coachingConfidence having difficult conversations and holding employees accountable to established expectationsAbility to coach technicians on ethical sales and appropriate add-on service recommendationsStrong customer service and problem-solving skillsAbility to manage multiple priorities involving employees, customers, schedules, vehicles, and equipmentComfort using technology, reporting platforms, and AI-supported toolsValid Washington driver's license with an insurable driving recordAbility to work in residential job-site environments, including navigating stairs, kneeling, and moving equipment Experience That Can Be a Plus Experience within carpet cleaning or air duct cleaning is not required. Relevant Backgrounds May Include Restoration servicesPest controlHVAC or other residential home servicesField service operationsRoute-based service businessesOther industries involving management of technicians or field crewsMilitary leadership We provide training on our services during your first 90 days and pay for applicable IICRC and NADCA certifications. Compensation $82,500 to $90,000 annual base salary, depending on experienceMonthly performance bonus opportunity of up to $12,000 annually Benefits Medical, dental, and vision insurancePaid vacation and holidaysRetirement plan with company matchPaid IICRC and NADCA certificationsEmployee discountsCompany events and employee recognition programsProfessional career coaching for every employee, on-siteFree on-site workout room and game roomDrinks and snacks stocked dailyCompany vehicleMonday through Friday schedule7:00 AM start with most evenings at homeNo on-call scheduleNo regular night shifts Why Join Alpine Specialty Services? This position is designed for a leader who would rather coach a technician on a job site than manage from behind a desk. You will have access to the performance information you need, direct interaction with company ownership, and the authority to address issues where they actually happen. If you have successfully led field employees, know how to balance accountability with development, and enjoy seeing your team's performance improve because of your coaching, we encourage you to apply. sales jobs, sales manager, team leader, hvac jobs, hvac sales, consumer sales, heating jobs, ac, a/c, air-con