Field Service Manager

About the Company

WGNSTAR is a dynamic and growing company with a global footprint, primarily focused on the semiconductor industry. We provide a platform for career expansion through on-the-job training and tailored development. We value talented individuals who share our commitment to learning, development, industry, and personal growth.

About the Role

This full-time position is based in Hillsboro, OR, with local and domestic travel required as needed. The role involves serving as the primary point of contact for customers, leading on-site operations, and ensuring the expertise and resources of WGNSTAR are leveraged to support customer initiatives.

Responsibilities

• Serve as the point of contact for customers, coordinating all account activity and support.
• Contribute to account management initiatives and ensure organizational resources support agreed initiatives.
• Provide overall leadership and management of on-site operations.
• Report on performance KPIs and metrics to customers and internal leadership.
• Provide technical mentoring to Operations teams.
• Coordinate and participate in site meetings between business teams and customers.
• Represent WGNSTAR in planning, operational, and business development meetings.
• Manage, supervise, and monitor employee and team performance.
• Oversee the finance of operations and control costs.
• Ensure the health and safety of staff and contractors working under WGNSTAR direction.
• Plan and take action to protect company and customer assets, reputation, and ensure business continuity.
• Complete timecard review and submission on a weekly basis.
• Support peers with account coverage as required.

Requirements

• 5+ years of experience in the semiconductor industry.
• 3+ years of experience in a management role, directly managing personnel in a Fab environment.
• Ability to travel locally and domestically to customer sites, including frequent travel between Chandler and North Phoenix sites.
• Customer-friendly, presentable, and personable as a Company Representative.
• Excellent critical thinking skills and ability to manage customer escalations constructively.
• IT proficiency with the ability to write clear, coherent, concise, and professional emails, letters, and presentations.
• Strong interpersonal skills.
• Fluency in English (spoken and written).

Physical Demands

• Continuous work in an office environment, sitting at a desk for long periods, using a computer, and answering the telephone.
• Occasional walking, standing, driving, and lifting up to 25 pounds may be required.

The physical demands described are representative of those necessary to successfully perform the essential functions of this job.

Pay

$75,000–$90,000 annually, dependent on experience.

Schedule

Monday–Friday, 8:00 AM–5:00 PM.

Benefits

• Medical, Dental, and Vision coverage.
• 401(k) retirement plan.
• Paid vacation and select holidays.
• Overtime opportunities.
• On-site facilities and career development opportunities.
• Employee Assistance Program (EAP) for wellness services.

This position is not eligible for visa sponsorship. All applicants must be legally authorized to work in the United States without current or future sponsorship.