Field Service Manager

About the Role

Waters Corporation's Field Services Organization is seeking a District Service Manager to provide management support to a team of field service engineers. This role focuses on ensuring legendary service for customers utilizing Waters’ scientific instrumentation and software, including LC, LC/MS, HPLC/UPLC, and SFC. The position covers Northern New England (Northeast Massachusetts, New Hampshire, Maine) and involves recruiting, developing, training, and managing a team of Field Service Professionals.

Responsibilities

• Demonstrate leadership by motivating, recruiting, training, and developing a team of Field Service Professionals responsible for providing legendary service and support to customers.
• Ensure the team exceeds customer satisfaction, resulting in after-sales revenues that meet or exceed annual goals.
• Ensure the most current product support and training is available and delivered to the Field Engineering Support team.
• Ensure compliance in all areas of Service Operations for both service delivery and administration.
• Meet regularly with new and existing customers to review service metrics and sell Waters solutions.
• Work closely with Sales, Support, and internal teams based in Milford and Manchester (UK) to ensure Field Engineer and Customer success.

Requirements

• BS/BA in Chemistry, Biology, Engineering, or other science-related field is desired; equivalent experience, training, and education will also be considered.
• Preference for prior management experience in the Scientific/Analytical Market.
• Service and sales experience is a plus.
• Valid Driver’s License in good standing is mandatory.
• Understanding of scientific application workflow and scientific software systems (CDS, SDMS, LIM, ELN).
• Willingness to travel overnight as required, including international travel for training.

Skills

• Ability and drive to motivate and develop direct reports and others.
• Interpersonal savvy in prioritizing customer needs with effective business decisions.
• Create a culture of accountability while empowering team members.
• Personal sense of integrity and trust.
• Ability to identify, prioritize, and manage critical issues to avoid escalations/conflicts.
• Effective time management skills.
• Ability to translate data into actionable information.
• Strong negotiation skills.
• Excellent verbal and written communication skills.

About the Company

Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters innovates across chemistry, physics, and biology to advance the release of effective, high-quality medicines, ensure food and water safety, and improve patient outcomes. The company employs ~16,000 colleagues worldwide and fosters a culture of relentless innovation.

Waters Corporation values diversity and inclusion and complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status, military service, veteran status, pregnancy, genetic information, sexual orientation, gender identity, legally recognized disability, or any other characteristic protected by law.