Field Service Manager

About the role

Our Field Service Manager maintains the efficient direction of the field staff in dealing with installation, service, support and repair of security, fire, CCTV, and access control systems. This position will directly supervise and coordinate the activities of installation and service technicians in the field.

Responsibilities

• Oversee the installation and service departments to ensure customers are serviced to a high quality, in a timely manner.
• Determine schedules, sequences, and assignments for work activities based on work priority and skill of staff.
• Work with technicians to troubleshoot and solve installation and service issues.
• Hire, develop, and manage the performance of staff.
• Establish and implement departmental procedures to ensure efficiency within the department.
• Ensure adherence to corporate and departmental policies.

Qualifications

• High School Diploma or equivalent (Technical school degree preferred).
• Minimum of 3-5 years of experience working on security, fire, CCTV, and access control systems.
• Minimum of 3-5 years of supervisory / management experience.
• Valid Driver's License with acceptable driving history.
• Strong knowledge and expertise in security and fire industry regulations.
• Proven leadership skills with a demonstrated capacity to manage multiple projects concurrently.
• Excellent written and verbal communication skills.
• Experience working in Microsoft Office programs.
• NICET certification is preferred.

About Us

Vector Security is a leading provider of intelligent security and managed services solutions serving residential, commercial, and enterprise customers across North America. Through our Residential and Commercial business units, Vector Security delivers smart security, life safety, video, access control, and monitoring solutions. Our Vector Security Networks (VSN) division provides national security solutions for multi-site organizations, while Managed Network Services (MNS) delivers secure connectivity, and network management services that help businesses operate reliably and securely. For more than 50 years, we have been committed to protecting people, property, and business operations through innovative technology and exceptional service. Our Values Win as a team. Do the right thing. Make a difference every day. Get it done. Think big.

Total Rewards Package

• Competitive compensation with incentive eligibility.
• Medical, dental and vision coverage.
• Company paid life and AD&D insurance.
• Company paid short- and long-term disability.
• Voluntary benefit products.
• 401k retirement savings plan.
• Flexible Spending Account.
• Paid time off.
• Tuition reimbursement.
• Employee Assistance Program (EAP).

Vector Security is a Drug-Free Workplace

Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.