FIELD SERVICE MANAGER

About the role

Our client, located in Morgantown, PA, is a growing OEM of highly automated equipment whose saws and fabrication products are used by leading manufacturers for sawing and fabricating construction steel, profiles, and pipes. They are committed to delivering high‑quality products and exceptional customer service. The Technical Service & Parts Manager reports directly to the President and serves as the primary technical leader for all customer service operations throughout North America.

Responsibilities

• Lead the technical service, field service, remote support, spare parts, and customer service administration functions.
• Serve as the organization’s highest‑level technical resource and resolve complex machine, warranty, installation, and emergency service situations.
• Provide hands‑on leadership for a team of approximately 6‑7 Field Service Engineers, 2‑3 Technical Service Engineers, 2 Spare Parts Specialists, and a Customer Service Administrator.
• Act as the “Lead Service Engineer” while developing people, systems, and processes to support future company growth.
• Travel approximately 25 % of the time to support North American customers.

Qualifications

• Associate’s or Bachelor’s degree in Electrical Engineering, Industrial Engineering, Mechatronics, Electronics Technology, Mechanical Engineering, or a related technical field (preferred).
• 7–10+ years of experience supporting industrial machinery, machine tools, capital equipment, or highly automated manufacturing systems.
• 3–5+ years of leadership or supervisory experience within a service organization (preferred).
• Strong understanding of industrial automation and controls technologies, including PLC‑based control systems and HMI navigation.
• Experience with servo motor systems, servo drives, VFDs, motors, encoders, and motion‑control applications.
• Advanced electrical troubleshooting skills involving control panels, electrical enclosures, sensors, relays, contactors, safety devices, and industrial communication networks.
• Advanced mechanical troubleshooting experience with ball screws, linear motion systems, bearings, gearboxes, hydraulic and pneumatic systems, machine alignments, and mechanical assemblies.
• Ability to read and interpret electrical schematics, mechanical drawings, hydraulic schematics, pneumatic diagrams, and PLC logic documentation.
• Experience supporting machine installations, startup activities, warranty situations, and field service operations.