Field Service Manager

About the role

The Field Service Manager is a key team member and contributor that helps manage the day-to-day operations of their specific region of responsibility which includes all field service personnel supervision and oversight of general workflow to ensure productivity and service quality expectations are met. The basic function of the Field Service Manager is to lead and coordinate activities of personnel engaged in providing testing, certification, and related services. This includes overseeing all field service personnel training, development, general workflow efficiency, and performance management.

Responsibilities

• Manages and develops a team of field service technicians that service a specific geography of customers across a diverse set of service offerings.
• PARTNERS WITH UPPER FIELD SERVICE MANAGEMENT TO ENSURE EFFICIENCY AND PRODUCTIVITY GOALS ARE MET SO THAT THE REGION CAN MEET ITS FINANCIAL AND REGIONAL GROWTH TARGETS.
• COORDINATES WITH SENIOR STAFF AND THE TRAINING DEPARTMENT TO ENSURE SUFFICIENT TRAINING AND DEVELOPMENT OF YOUR FIELD STAFF.
• COORDINATES WITH OPERATIONS TO ENSURE TECHNICIANS ARE SCHEDULED AS EFFICIENTLY AS POSSIBLE AND ANY LOGISTICAL ISSUES ARE ADDRESSED.
• Maintains awareness and involvement in the resolution of customer situations and any equipment problems.
• PERFORMS TESTING, CERTIFICATION, ENVIRONMENTAL MONITORING, CALIBRATION, AND OTHER SERVICES ON CLIENT PREMISES ACROSS A VARIETY OF LABORATORY, HOSPITAL AND/OR PHARMACY SPACES AND EQUIPMENT.
• ACTS AS AN INTERDEPARTMENTAL LIASON WITH OTHER DEPARTMENT MANAGERS AND CORPORATE SHARED SERVICES PROVIDING SUPPORT.
• OTHER DUTIES AS ASSIGNED.

Requirements

• Requires a high school diploma, with a bachelor’s degree in a related field of study preferred.
• Requires 2 years of testing and certification experience for BSC, Fumehood or cleanroom environments.
• Requires 2 years of relevant business leadership experience including profit/loss and key performance indicators.
• Requires some people management experience.

Qualifications

• Excellent customer service and relationship building skills.
• Demonstrated leadership, business, and management skills.
• Proficient with the Microsoft Office suite.
• Possess interpersonal skills to drive collaboration, commitment and productivity when working with cross-functional teams and customers.
• Able to manage a team to achieve business goals together.
• Strong verbal and written communication, including the use of open and constructive feedback.

Skills

• Excellent customer service and relationship building skills.
• Demonstrated leadership, business, and management skills.
• Proficient with the Microsoft Office suite.
• Possess interpersonal skills to drive collaboration, commitment and productivity when working with cross-functional teams and customers.
• Able to manage a team to achieve business goals together.
• Strong verbal and written communication, including the use of open and constructive feedback.

Benefits

• Medical, vision, and dental insurance.
• 401(k) plan with a company matching contribution.
• Long-term disability, short-term disability, and life insurance.
• Competitive Paid Time Off (PTO) and company paid holidays.

Pay

Salary range of $78,000 - $104,000 annually (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with industry data.)

Schedule

N/A