Field Service Manager

About the role

The Field Service Manager supports the Revere brand, a leading provider of automation and control solutions for various industries. Key responsibilities include coordinating field service teams, managing labor and expenses, and fostering customer satisfaction.

Responsibilities

• Coordinate with Project Management and Engineering personnel to assign field service team members to support project tasks such as factory testing, field startup, and commissioning activities.
• Maintain work progress and control labor and expense costs of field service personnel on project and service assignments.
• Provide technical directions and assistance to Project Management and Engineering personnel regarding project requirements and activities to meet customer expectations and schedule requirements.
• Organize field service personnel to achieve goals efficiently, identify development or training needs, and recruit talented candidates.
• Maintain high utilization rates of field service personnel (85%-90%) and self-service personnel (above 70%).
• Develop and mentor field service personnel's technical abilities through direct training and identifying relevant manufacturer training.
• Promote and expand the Company’s service capabilities and functions as a customer advocate.
• Manage customer relationships, including end-users, consulting engineers, and contractors, and pursue business opportunities to meet customer needs and expectations.
• Perform field service test equipment calibrations and ensure proper documentation.
• Show deep knowledge of control systems, instrumentation, and troubleshooting techniques relevant to the Company’s core industries.

Requirements

• Minimum two (2) years of engineering technology degree with related experience in electronics and control systems.
• Extensive experience/knowledge in engineering, construction, design, field service, and management.
• At least fifteen (15) years of field-related service experience.
• Experience in wireless communication applications.
• Experience in multiple industries, particularly Pulp & Paper, Power, Steel, and Municipal Water/Wastewater.
• Experience in managing service or support personnel.
• Experience in providing customer support services and managing customer expectations.
• Ability to effectively meet and deal with the public and resolve conflicts with employees, customers, and vendors/manufacturers.

Qualifications

• Minimum two (2) year engineering technology degree with related experience in electronics and control systems.
• Extensive experience/knowledge in engineering, construction, design, field service, and management.
• At least fifteen (15) years of field-related service experience.
• Experience in wireless communication applications.
• Experience in multiple industries, particularly Pulp & Paper, Power, Steel, and Municipal Water/Wastewater.
• Experience in managing service or support personnel.
• Experience in providing customer support services and managing customer expectations.
• Ability to effectively meet and deal with the public and resolve conflicts with employees, customers, and vendors/manufacturers.

Skills

• Deep knowledge of control systems (e.g., DCS, PLC, HMI, VFD controls, automation).
• Deep knowledge of instrumentation typically found in industrial applications and Water / Wastewater industries.

Benefits

• Up to 120 hours of Paid Time Off in your first year plus 8 paid holidays.
• Robust benefits package including health, life, short-term and long-term disability insurance, dental, and vision programs.

Pay

• Competitive pay based on experience and qualifications.

Schedule

• Monday – Friday 8:00 am – 5:00 pm.

Benefits Package

• Health, life, short-term and long-term disability insurance.
• Dental and vision programs.
• Other benefit options.

Travel Percentage

• 75% - 80% (Company vehicle will be provided).

Contact Information

• Learn more and apply on-line at www.sjeinc.com.
• SJE is an Equal Opportunity Employer.