Field Service Manager

About the Role

As a Field Service Manager, you’ll be the go-to leader for field operations, ensuring the right technicians are in the right place at the right time. You’ll motivate your team, maintain strong customer relationships, and keep workflows efficient.

Responsibilities

• Managing Work Orders: Stay on top of work orders by opening and closing orders, tracking progress, and ensuring smooth operations with internal systems.
• Dispatching and Workflow Management: Assign the right technicians to the right jobs at the right time, juggle schedules, and manage workflows to ensure clarity on job assignments.
• Deliver Top-Notch Service to Customers: Communicate clearly, respectfully, and in a timely manner with customers during the repair process.
• Communication: Connect with the team and customers to keep operations running smoothly and ensure alignment.
• Team Management and Development: Lead a team of technicians by motivating them, supporting their growth, and addressing any issues that arise.
• Customer Service and Relationship Building: Ensure customer satisfaction, build strong relationships, and deliver a world-class experience.

Requirements

• Leadership Abilities: Ready to step into a leadership role with a desire to learn and grow.
• Customer Service Skills: Passionate about delivering top-notch customer experiences.
• Tech-Savvy: Confident using computers and quick to learn new systems.
• Experience: Familiarity with the industry is a plus but not required; training will be provided.
• Communication: Express yourself clearly, both in writing and conversation.
• Pace: Thrive in a fast-moving environment where priorities can shift, and no two days are the same.
• Valid Work Authorization: Must have valid work authorization and be able to work in the U.S. without company sponsorship.

Benefits

• A comprehensive benefits package that supports your well-being.
• Regular off-site outings and team member appreciation meals.
• Advancement opportunities within RDO’s footprint.
• Culture built around people, guided by core values that shape how the company works, grows, and leads.

Pay

$70,000–$90,000 per year with 24% bonus potential.

About the Company

When you join RDO Equipment Co., you’ll become part of an industry-leading team providing a world-class experience for customers who do vital work. RDO deals in equipment from leading manufacturers but is a people business first. The company has grown from humble roots, guided by family values and shaped by the strengths and voices of its team members.

RDO Equipment Co. in Burnsville belongs to the Vermeer division, focused on providing Vermeer products, parts, and services to customers across the U.S. Burnsville is a crucial part of this network, which includes eight locations stretching from California to Minnesota. The team works closely with arborists, landscaping companies, contractors, forestry companies, municipalities, and other customers who value a knowledgeable Vermeer partner.