Field Service Manager

OPW Clean Energy Solutions (CES) is shaping the future of the clean-energy industry through the integration of Acme Cryogenics, RegO Products, and Superior Products—industry leaders in cryogenic-liquid and gas handling, transport, and storage. Join us in building a safer, cleaner tomorrow.

About the role

The Field Service Manager oversees the selection, preparation, and training of field-service staff within a designated area. This role ensures the successful delivery and documentation of Acme Cryogenic Services, coordinates the creation and upkeep of training materials for customers and internal teams, and maintains current product documentation for installation and servicing. The position collaborates with regional counterparts to standardize technical-services delivery and provides consultation to internal, external, and potential customers.

Responsibilities

• Provide quality service to internal and external customers while demonstrating Acme Cryogenics Values.
• Ensure timely, consistent delivery and reporting of Acme Cryogenics Services purchased by customers.
• Develop and deliver training programs for Acme Cryogenics staff, customers, and potential customers.
• Create and deliver in-service training programs, measuring their effectiveness.
• Prepare, communicate, and achieve area budgets and training objectives.
• Participate in regional service training and meetings to maintain consistent material and service delivery.
• Support initiatives that ensure a successful and consistent customer experience.
• Prepare and monitor annual area budgets.
• Provide input and feedback to regional leadership on field-service goals and progress.
• Manage a field-service team responsible for installations and services of Acme Cryogenics products in a designated operational area.
• Develop, compile, and maintain current product documentation for installation, preventive maintenance, upgrades, and refurbishment.

Requirements

• Bachelor’s degree in a related field or equivalent work experience.
• 10 years of fieldwork experience with significant customer contact, including staff development.
• Domestic travel approximately 50% to support and sell Acme Cryogenics installations and services at customer sites.
• Experience with quoting projects is highly desirable.
• Proficient in Microsoft Office Suite.
• Cryogenic experience is a plus.

Skills

• Technical-level working knowledge of Acme Cryogenics products.
• Project or product management experience.
• Strong internal and external training skills.
• Highly developed organizational, prioritization, planning, and execution abilities.
• Exceptional interpersonal and communication skills.

Benefits

• 401(k) savings plan with employer contributions.
• Medical, dental, and vision insurance.
• Wellness programs.
• Health savings account, health care, and dependent care flexible spending accounts.
• Company-paid short-term disability, long-term disability, basic life, and AD&D insurance.
• Supplemental employee and dependent life insurance.
• Optional accident, hospital indemnity, and critical illness insurance.
• Adoption, surrogacy, and fertility benefits and assistance.
• Commuter benefits.
• Parental, military, jury duty, and bereavement leaves of absence.
• Paid time off and business travel services.
• Employee discounts.
• Employee assistance program, including company-paid counseling sessions and legal services.

Eligibility for benefits is governed by applicable plan documents and policies.