Field Service Manager

The specific pay rate and level will depend on the successful candidate’s qualifications, prior experience and location.

About the role

As a Field Service Manager, you will have a high level of involvement and interaction with internal and external customers in helping to solve their service needs. This role also requires work in collaboration with the inventory center supervisors and support the branch including operations and sales teams.

Responsibilities

• Delegate routine, important tasks, decisions and set clear objectives and measures while monitoring process, progress, and results for the team.
• Ensure quality control in the field is tracked and documented regularly using current monthly tracking reports.
• Maintain positive interactions with the customer and ensure the company’s reputation is upheld/improved with every customer contact.
• Document customer comments from telephone contact with every customer that receives a building or a service call to verify customer satisfaction and performance by service technician.
• Spend 50% of time out in the field alongside sales reps and/or service technicians, asking questions, solving problems, and ensuring materials and information flow efficiently to ensure department success.
• Work closely with quality insurance inspector to document quality issues in the plant and in the field.
• Work closely with project managers and sales reps for service-related opportunities in the field.
• Work closely with the Production Scheduler and Supervisors to verify building and material meet current code compliance with the assistance of local inspection agencies.
• Serve as a technical resource for the Inventory Center, including having a working knowledge of current local and state building codes.
• Hold frequent development discussions with Service Coordinators and Technicians and be aware of each person’s career goals.
• Provide challenging and stretching tasks and assignments to the team and construct development plans and execute them.
• Maintain fleet records and manage vehicle fleet including fuel, maintenance, licensing and replacement of up to 20 service vehicles and trailers.
• Perform other duties as assigned.

Requirements

• 2–3 years of experience building and leading teams, motivating others and creating a strong morale and environment in which people want to do their best by empowering others and inviting input from each person and sharing ownership and visibility.
• Seen as a direct, truthful individual who keeps confidences and is widely trusted.
• Excellent and dedicated to meeting and exceeding the expectations/requirements of internal and external customers by having effective relationships and gaining their trust and respect.
• Driven for results and action oriented; pursues challenges with energy and can be counted on to exceed goals successfully.
• Able to orchestrate multiple activities at once to accomplish a goal and uses resources effectively and efficiently.
• Excellent at writing clearly and succinctly in a variety of communication settings and styles.
• Clear communicator who is easy to approach and talk to, someone who builds rapport well and establishes clear directions and maintains two-way dialogue with others on work and results.
• Building/construction experience.
• Quick to pick up on technical things and can learn new skills and knowledge.
• Valid driver’s license.
• Microsoft Office proficiency.

Qualifications

• Spanish speaking ability is a plus.

Benefits

• Space to share ideas and opinions with a culture that values “YOU.”
• Resources on wellness topics including nutrition, exercise, and emotional health.
• 10 days plus 2 half-days of company-paid holidays in addition to vacation and sick time.
• 401(k) Retirement Plan with company match.
• Company-paid life insurance.
• DailyPay, HSA, FSA, EAP and Pet Insurance.

Schedule

This role involves frequent field work and collaboration across teams; specific scheduling may vary based on business needs.

Drug Testing Requirements

Pre-employment drug testing including marijuana is required for this safety-sensitive position within our construction operations and for drivers.