Field Service Manager

Based in Atlanta, GA, the Field Service Manager will lead and oversee field service activities related to Low Voltage (LV) Busway systems and related electrical distribution equipment, including Busplugs, across the United States and North America. This position is responsible for managing field operations in mission-critical facilities, including data centers, industrial, and commercial environments, ensuring successful installation, electrical testing, commissioning, troubleshooting, installation support, and post-installation technical support activities. The Field Service Manager will play a key leadership role in ensuring projects are completed safely, efficiently, and in accordance with company standards. The Field Service Manager will supervise Field Technicians, coordinate closely with customers, subcontractors, project teams, and internal management, and serve as a key point of contact for field execution, technical support, and customer satisfaction. The ideal candidate has a strong electrical background, excellent leadership capability, customer-facing experience, and strong reporting and communication skills. This role requires a hands-on leader who can effectively manage teams, solve technical field issues, and drive successful project execution. Roles And Responsibilities Lead and oversee field service activities for LV Busway systems and related electrical distribution equipment, including Busplugs, across multiple project sitesManage and support Electrical Testing, Site Acceptance Testing (SAT), commissioning, troubleshooting, installation support, and issue resolution activitiesSupervise and lead Field Technicians to ensure successful execution of project tasks, field service activities, and installation supportProvide technical leadership and hands-on guidance to field personnel during installation, commissioning, and troubleshooting activitiesCoordinate closely with customers, subcontractors, Project Managers, Engineering teams, and internal management to ensure alignment on project execution and expectationsServe as a primary point of contact for customer concerns, technical inquiries, field issues, and post-installation support needsConduct field inspections and ensure compliance with technical drawings, installation standards, quality requirements, and safety proceduresPrepare and review detailed technical service reports, issue analysis, corrective actions, and field documentationDevelop and conduct training for Field Technicians, subcontractors, and customer representatives regarding installation procedures, electrical systems, and best practicesMonitor field performance and proactively resolve technical and operational issues to minimize project delays and customer impactSupport continuous improvement efforts related to field service quality, safety, and operational efficiencyTravel frequently to project sites throughout the U.S. and occasionally across North America (travel readiness required)Approximately 50% travel is expected, requiring flexibility and responsiveness to project and customer needs Candidate Profile Minimum 5 years of experience in electrical construction, field service, power distribution systems, or related electrical industries requiredStrong electrical background, preferably in LV power distribution systems, Busway systems, Busplugs, electrical commissioning, switchgear, or industrial electrical systemsAssociate degree, technical certification, or bachelor’s degree in Electrical Engineering, Electrical Technology, Construction Management, or a related field preferredFluent in English (verbal and written) required, with strong business communication and documentation skillsProven ability to prepare technical reports, service documentation, issue analysis, and customer-facing communicationsStrong customer service and relationship management skills with the ability to professionally manage customer concerns and field issuesDemonstrated experience leading Field Technicians or field teams and successfully completing project tasks to meet schedule, quality, and customer expectationsStrong leadership, team management, and task execution capability in fast-paced construction and field environmentsAbility to train, mentor, and develop Field Technicians and subcontractorsStrong communication skills with the ability to coordinate effectively with management, engineering teams, project teams, customers, and subcontractorsAbility to read and interpret technical drawings, electrical schematics, and installation manualsFamiliarity with Microsoft Office (Excel, Word, Outlook, PowerPoint) and reporting tools preferredWillingness to travel frequently and work on active construction sites What We Offer Typical pay: $100,000 annuallyOpportunity to lead field service activities on large-scale data center, mission-critical, industrial, and commercial projects across North AmericaCareer development opportunities in a fast-growing electrical infrastructure industryCompany-paid travel, lodging, and business-related expenses during project assignmentsOpportunity to build, lead, and develop high-performing field service teams Note: This job description reflects a summary of the position and does not prescribe or restrict responsibilities that may be assigned. Duties and responsibilities may change at any time based on business needs.