Field Service Manager
JETCOOL Technologies Inc. · United States · 1 wk ago
RemoteRemoteManagement$96k/yrFull-time
Job Summary
To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Field Service Manager (remote).
Reporting to the Director, Operations the Field Service Manager is responsible to meet and deliver all commercial aspects of the account and with the support of a multifunctional Customer Focus Team (CFT) coordinate the delivery of products and services, aligned to the expectation of the client.
What a Typical Day Looks Like
- Own delivery of all commercial and operational aspects of the account in line with SOW and contract.
- Ensure adherence to contract agreements, managing scope, change control, and risk.
- Accountable for P&L performance, including cost control, revenue, and margin protection.
- Lead customer engagement through regular reviews (QBRs / service reviews).
- Manage forecasting (FOL), pricing updates, and financial alignment.
- Lead end-to-end Field Service operations, including:
- Installation & commissioning of cooling systems.
- Preventative & reactive maintenance.
- On-site technical support and troubleshooting.
- Career Development
- Coordinate field resource planning and scheduling (engineers, tools, spares, subcontractors).
- Act as escalation point for critical site issues, particularly in live data centre environments.
- Ensure readiness for site deployment (materials, documentation, permits, RAMS).
- Lead the Customer Focus Team (CFT) to deliver program and service outcomes.
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