Field Service Manager

About the role

As a Field Service Manager at Honeywell, you will lead and oversee our Field Service team, ensuring efficient and effective service delivery to our customers. You will report directly to the Field Service Manager and work out of our Richmond, VA, Baton Rouge, LA, or Raleigh, NC location on a remote work schedule. This role impacts the success of our field service operations, customer satisfaction, and organizational growth.

Responsibilities

• Manage and oversee the Field Service team, ensuring efficient and effective service delivery.
• Develop and implement strategies to optimize field service operations and improve customer satisfaction.
• Assign and schedule field service technicians to meet customer demands and service level agreements.
• Monitor and analyze field service performance metrics to identify areas for improvement.
• Provide technical guidance and support to field service technicians.
• Collaborate with cross-functional teams to drive continuous improvement initiatives.
• Establish and maintain strong relationships with key stakeholders, including customers, suppliers, and internal teams.
• Ensure compliance with company policies, procedures, and regulatory requirements.

Requirements

You must have:

• Minimum of 6 years of proven experience in field service management or a similar role.
• 3–5 years of experience within the utilities industry.
• Strong technical knowledge and understanding of relevant technologies.
• Excellent leadership and team management skills.
• Ability to effectively manage and prioritize multiple projects and tasks.
• Experience in driving process improvements and implementing best practices.
• Strong problem-solving and decision-making abilities.

We value:

• Bachelor’s degree in Engineering or a related field; Master’s degree preferred.
• Customer-focused mindset.
• Ability to drive change and innovation.
• Results-oriented approach.
• Strong business acumen.
• Ability to build and maintain strong relationships.

Due to compliance with U.S. export control laws and regulations, the candidate must be a U.S. person, defined as a U.S. citizen, U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status, or have the ability to obtain an export authorization.

Benefits

Honeywell offers a comprehensive benefits package, including:

• Employer-subsidized Medical, Dental, Vision, and Life Insurance.
• Short-Term and Long-Term Disability.
• 401(k) match.
• Flexible Spending Accounts and Health Savings Accounts.
• Employee Assistance Program (EAP) and Educational Assistance.
• Parental Leave and Paid Time Off (for vacation, personal business, sick time, and parental leave).
• 12 Paid Holidays.

Pay

The annual base salary range for this position is:

• $90,000–$130,000 in California and New York (excluding most major metropolitan areas), Colorado, Connecticut, and Hawaii.
• $100,000–$140,000 in Washington and most major metropolitan areas in New York & California.

This salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including the scope and responsibilities of the position, the candidate’s work experience, education and training, key skills, as well as market and business considerations.