Field Service Manager

About the role

We are seeking a versatile and experienced Field Service Manager to lead our field operations. This role involves supervising field service technicians, overseeing projects, and providing exceptional customer service. The Field Service Manager will also collaborate with Area Services Managers or Operations Managers on business development, budget planning, and financial reporting.

Responsibilities

• Supervise technical staff: Provide leadership and direction to field service technicians, including scheduling, training, and performance management.
• Oversee service teams, coordinate service activities, and resolve or escalate service issues.
• Project Management: Lead the planning, execution, and completion of service projects, ensuring adherence to project timelines, budgets, and quality standards.
• Technical Support: Serve as a technical resource for field service technicians, providing guidance on troubleshooting complex issues and implementing solutions.
• Customer Communication: Maintain regular communication with customers to understand their service needs, address concerns or inquiries, and ensure satisfaction with service delivery.
• Quality Assurance: Conduct inspections and audits of service work to ensure compliance with company standards, industry regulations, and customer requirements.
• Safety Compliance: Enforce safety protocols and procedures to promote a safe working environment for field service technicians and ensure compliance with occupational health and safety regulations.
• Inventory Management: Manage inventory levels of equipment, tools, and materials necessary for field service operations, coordinating procurement and replenishment as needed.
• Documentation and Reporting: Maintain accurate records of service activities, including work orders, service reports, and documentation of customer interactions. Prepare regular reports on service performance and key metrics.
• Continuous Improvement: Identify opportunities for process improvements, efficiency gains, and cost savings. Implement best practices and initiatives to enhance service delivery and customer satisfaction.
• Manage multiple complex projects simultaneously.
• Plan schedules (crew schedule, customer contact, site access, subcontractor coordination, supervisor updates, parts ordering) and manage job logistics.
• Manage financial results of individual jobs and the overall department profit and loss statement.
• Perform job walks and create bids to procure consistent and profitable work for the crews.

Requirements

• Bachelor's degree in a relevant field or equivalent work experience.
• Minimum eight or more years of related experience and/or training; or equivalent combination of education and experience.
• Proven experience in field service operations, with previous experience in a supervisory or leadership role.
• Strong technical expertise in wireless communication systems, including installation, maintenance, and troubleshooting.
• Excellent leadership and communication skills, with the ability to motivate and inspire a team.
• Solid understanding of project management principles and practices.
• Commitment to safety, quality, and customer service excellence.
• Proficiency in Microsoft Office Suite and other relevant software applications.

Qualifications

• Valid Driver’s license.
• FCC GROL or other appropriate certifications.

About the company

Day Wireless Systems is the largest full-service wireless integrator in the West. We provide design, construction, licensing, sales, service, rentals, installation, and maintenance for a wide range of wireless voice, data, and video applications. Founded in 1969, today we have 30 locations and 400+ employees in California, Oregon, Washington, Idaho, Wyoming, and Utah. Day Wireless employees enjoy opportunities for growth and transfers within our many locations and business divisions.