Field Service Manager

About the Role

We’re actively seeking a Field Service Manager to empower our talented group of technical Digital Service Specialists who proudly service and support Canon’s hardware and software technology-based solutions to keep our innovative customers moving forward.

Responsibilities

• Oversee a team that services and supports specific business system products and services within a territory and/or an assigned account list, including hardware, document management solutions, and related software.
• Selecting, hiring, training, and developing current and new technical representatives.
• Addressing and resolving customer issues in a time-effective manner to achieve total customer satisfaction.
• Manage the warehousing process as it relates to merchandise and inventory.
• Develop and educate the team on new technology in an evolving industry.

Requirements

• Bachelor's degree in a relevant field or equivalent experience required.
• Minimum 7 years of related experience.
• Experience managing typically two or more regular full-time employees.
• Service management experience in the technology industry.
• Hands‑on field technical experience with extensive knowledge of digital and electromechanical technology.
• Knowledge of Internet, Microsoft Office, Lotus Notes, and Oracle is preferred.
• Strong communication skills with the desire to develop and lead a team.
• Excellent time‑management skills.

Pay

Anticipated base salary range: $66,300 – $92,520 annually. This role is eligible for a transportation allowance.

Benefits

• Medical, dental, and vision coverage.
• 401(k) Savings Plan.
• Discretionary profit sharing and success sharing.
• Educational assistance.
• Recognition programs.
• Vacation.
• Employee referral bonus.
• Employee discounts.
• “Dress for Your Day” attire program (casual welcome based on job function).
• Volunteer opportunities to give back to the local community.
• Canon welcome kit and official merchandise.

Schedule

Full‑Time On Site – requires full‑time presence at your assigned office(s)/worksite(s)/territory on scheduled work days.

Company Overview

Canon USA is guided by the Kyosei philosophy of social and environmental responsibility. Driven by a mission of exceeding customer expectations with technology and enriching lives of local communities and staff, Canon fosters a collaborative, purpose‑driven workplace where employees exhibit strong work ethic, creativity, and a cooperative spirit. The company values integrity, respect, empowerment, and making a difference in the communities it serves.