Field Service Manager

About the Role

Canon USA, a pioneer in technology, solutions, and services, is actively seeking a Field Service Manager to empower a talented group of technical Digital Service Specialists who service and support Canon's hardware and software technology-based solutions.

Your Impact

• Oversee a team that services and supports specific business system products and services within a territory and/or an assigned account list, including hardware, document management solutions, and related software
• Select, hire, train, and develop current and new technical representatives
• Address and resolve customer issues in a time-effective manner to achieve total customer satisfaction
• Manage the warehousing process as it relates to merchandise and inventory
• Develop and educate the team as it relates to new technology in an evolving industry

Qualifications

• Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more regular full-time employees
• Service management experience in the technology industry
• Hands-on field technical experience with vast knowledge of digital and electromechanical technology
• Knowledge of Internet, Microsoft Office, Lotus Notes, and Oracle is preferred
• Strong communication skills including the desire to develop and lead a team
• Excellent time management skills

Pay

Anticipated base salary range: $7,180-115,580 annually. This role is eligible for a transportation allowance.