Field Service - Field Supervisor

About the role

To provide customers the Lowest In Place Concrete Costs by delivering hands-on technical guidance, instruction, and oversight for EFCO's forming systems on active job sites. This role ensures formwork is assembled, cycled, and maintained with the highest standards of safety, efficiency, and quality. Furthermore, the Field Supervisor proactively supports LIPCC by collaborating with Sales and Engineering teams to improve formwork solutions, jobsite safety, and overall efficiency before equipment reaches the field. By strengthening EFCO's reputation through proactive service, job-site problem solving, and effective customer relations, the Field Supervisor serves as EFCO's "voice in the field," carrying forward EFCO's tradition of innovation and super service in the concrete forming industry.

Responsibilities

• On-Site Support for Formwork Assembly (40%)
  • Train, lead, and direct customers in the safe and efficient assembly and cycling of EFCO formwork systems.
  • Coach crews on proper techniques, labor organization, equipment staging, and build quality to support schedule, safety, and productivity goals.
  • Develop and deliver operations worksheets and daily work schedules to guide field execution and reinforce efficient work practices.
• Sales Support, Customer Support, and Demonstrations (40%)
  • Collaborate with Sales, contractors, territory managers, and engineers to develop and validate safe, efficient formwork solutions before and during projects.
  • Create and review operations worksheets with Sales to demonstrate and support lowest-in-place concrete cost assumptions.
  • Provide in-person guidance on assembly, cycling, and sequencing; troubleshooting issues; recommend improvements; and build customer confidence in EFCO's systems.
• Scheduling & Coordination (10%)
  • Plan and schedule field visits with district teams while reviewing drawings, equipment lists, and job requirements in advance.
  • Cookordinate logistics and provide pre-delivery operations worksheets and daily work schedules so customers understand assembly methods, sequencing, labor needs, and required tools before equipment arrives on site.
• Reporting, Safety Talks, and Lunch & Learns (10%)
  • Complete Field Service Fact Sheets promptly, documenting site conditions, operational observations, customer feedback, safety concerns, and recommendations to support continuous improvement, customer satisfaction, and sales efforts.
  • Lead and facilitate training initiatives to reinforce safe handling and efficient use of EFCO systems, including toolbox talks, safety talks, lunch and learns, and other knowledge-sharing sessions with district teams on best practices and operational insights.

Qualifications

• Education: High school diploma or equivalent required.
• Experience: Minimum of 5 years of related construction experience, superintendent experience preferred. Formwork experience preferred. Union affiliation a plus.
• Certification(s) & Qualification(s): OSHA 10 mandatory (will provide certification), OSHA 30 preferred.
• Computer Skills: Basic computer skills, including email, internet, word processing, spreadsheets, and file management.
• Other Requirements: Ability to read and interpret blueprints and construction plans. Ability to lift, push, and pull up to 50 lbs and work comfortably in elevated positions. Willingness to travel extensively (2-4 nights per week).

Core Competencies

• Technical Skills: Proficiently uses job-specific tools, systems, and procedures to perform tasks effectively.
• Responsibility: Takes ownership of actions, tasks, and outcomes; follows through on commitments.
• Communication: Communicates effectively verbally and in writing, producing clear, concise, and professional content and adapting style to audience and setting.
• Collaboration: Works well with others toward shared goals, contributing constructively to team efforts.
• Direction, Planning, Organization: Sets clear objectives, aligns efforts, and manages time and resources to achieve results.

EFCO Culture & Safety Statement

Act with Integrity by demonstrating honesty, responsibility, trustworthiness, and respect in all actions. Strive for Quality through continuous improvement and data-driven decision-making. Embrace Innovation by being self-aware, collaborative, and curious. Deliver Super Service by creating value and consistently exceeding customer expectations.

At EFCO, the health and safety of our team members, visitors, and contractors is an overriding priority and EFCO is committed to promoting a safe and healthy work environment by requiring all team members to participate in environmental, safety, and health program activities. This includes always wearing required personal protective equipment; participating in safety training; engaging in and supporting safety activities including reporting hazards, unsafe work practices & near misses, incidents involving property damage, and any / all injuries - no matter how minor - immediately to their supervisor or manager.

Physical Demands

• Exerting 20 to 50 lbs of force occasionally and/or 10 -25 lbs force frequently and/or up to 10 lbs of force constantly.
• Physical demand requirements are greater than that required for Light Work.

Additional Information

This role will work 100% onsite at our Memphis,TN location. The company reserves the right to modify, update, change and/or make corrections to this job description, at the sole discretion of senior leadership, at any time during the employee's employment term, at the sole discretion of management.