Field Service Engineer-San Francisco
About Our Client
The organization operates in the precision dispensing technology sector, supporting advanced life science applications. It provides innovative systems used in research and production environments internationally, including Europe, the US, Asia, and the Middle East. The company's portfolio serves numerous laboratories and pharmaceutical companies worldwide, contributing to scientific discovery at scale.
About the Opportunity
The Field Service Engineer role involves installing, maintaining, and optimizing high-precision life science instrumentation across North America. This position acts as the technical expert ensuring critical systems perform reliably and efficiently. With extensive travel and direct customer interaction, the role has significant impact on service quality and customer satisfaction.
Responsibilities
- Install and set up precision dispensing systems at customer sites.
- Perform preventive maintenance, troubleshoot issues, and complete on-site or remote repairs.
- Provide customer training and technical support.
- Represent the organization at conferences.
- Prepare technical quotations, service reports, and ISO-compliant documentation.
Requirements
- Bachelor’s degree in engineering or comparable technical qualification.
- Minimum of 3 years experience in field service, technical support, or related roles.
- Strong problem-solving skills, hands-on engineering experience, and a proactive approach.
- Excellent communication skills and confidence in customer-facing situations.
- Willingness to travel up to 60%.
- Preferred experience with electromechanical, electronic, biomedical, or automation systems.
- Experience in life sciences or related industries.
- Valid driver’s license and access to a car.
Pay
Base salary range is $86,000 to $108,000.
Benefits
- 401(k) with company match
- Paid time off (PTO)
- Health benefits
- Investment in professional and personal development