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Field Service Engineer - San Francisco

Diasorin · San Francisco, CA · 3 wk ago
RemoteRemoteInformation Technology$75k–$110k/yrFull-time

About the role

The Field Service Engineer provides service to customers with regards to preventative maintenance, retrofit installation, troubleshooting and repair with minimal support. The territory for this role includes San Francisco and the Northern California region. Candidate must live in the territory.

Responsibilities

  • Maintain inventory of parts and supplies
  • Install and repair scientific instrumentation manufactured by Luminex Corporation at customer locations within a multi-state geographic region
  • Manage an expense account, service tools and spare parts inventories
  • Interface daily with internal and external customers
  • Submit written reports
  • Utilize the CRM system to capture full documentation of all calls and entering appropriate codes to ensure accurate history of reporting trends and corrective actions
  • Meet daily service repair needs and drive customer satisfaction through service excellence
  • Exercising of judgement within defined procedures, standards and company to policies and procedures is mandatory
  • Compliance of field service technical standards is required
  • Meeting departmental expectations regarding the following:
    • Response time
    • PM completion Rates
    • Service callbacks
    • Customer Satisfaction Survey Results
  • Service is provided Monday through Friday, typically between the hours of 8 a.m. and 6 p.m., occasionally requiring extended workdays
  • Other duties as assigned

Qualifications

  • Technical school or military technical training equivalent in Electronics Technology or Computer Science required
  • Biotechnical training or associate degree or higher in an engineering discipline a plus preferred
  • 1+ Years Experience in one of the following: Field Service, In-house Biomed, Customer facing role required
  • High mechanical aptitude and good problem solving/communication skills (High proficiency)
  • Fluency in English as well as local language of the residential country is required (High proficiency)
  • Knowledge of electronic measuring equipment (Low proficiency)
  • Ability to work with a team (Medium proficiency)
  • Customer relationship skills. (Medium proficiency)

Education, Experience, and Qualifications

  • Technical school or military technical training equivalent in Electronics Technology or Computer Science required
  • Biotechnical training or associate degree or higher in an engineering discipline a plus preferred
  • 1+ Years Experience in one of the following: Field Service, In-house Biomed, Customer facing role required
  • High mechanical aptitude and good problem solving/communication skills (High proficiency)
  • Fluency in English as well as local language of the residential country is required (High proficiency)
  • Knowledge of electronic measuring equipment (Low proficiency)
  • Ability to work with a team (Medium proficiency)
  • Customer relationship skills. (Medium proficiency)

Licenses and Certifications

  • Valid Passport or eligibility required required

Standard Physical Demands

  • Possible exposure to Chemicals, Lasers, Excessive Noise, etc. - Rarely
  • Possible exposure to mechanical, biologic and chemical hazards

Travel Requirements

  • 75% Travel may be required, including international
  • Requires travel on short notice; overnight travel may be required depending on service region requirements

What we offer

  • The hiring range for this position is $75,000-$110,000 annually
  • Competitive rewards package focused on your overall well-being
  • Comprehensive plan of health benefits, retirement and financial wellbeing, time off programs, wellbeing support and perks
  • Annual incentive program

Benefits

  • May vary by role, country, region, union status, and other employment status factors

Equal Opportunity Employer

Diasorin is committed to building a workplace where people feel empowered to contribute ideas, take ownership, and grow their careers. We believe diverse perspectives strengthen innovation and help us deliver meaningful impact for patients and customers worldwide.

Recruitment Fraud Notice

Diasorin never requests payment, financial information, or personal banking details from candidates at any stage of the recruitment process. Official communications from Diasorin recruiters will only come from a verified @diasorin.com email address. If you have questions about the legitimacy of a recruitment communication, please contact hr@diasorin.com for verification.

Unauthorized Third-Party Recruiting Agencies

Unauthorized third-party recruiting agencies may not submit candidates for this position without prior written authorization from the Diasorin Human Resources Department.

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