Field Service Engineer (Product Support Specialist)

About the role

As a Field Service Engineer focused on our Aircraft Battery and Electrical Power Systems products, you’ll provide expert technical support for our full lineup of lithium-ion aircraft battery, power conversion and other electrical power system products. To be successful in this role, you’ll need to be able to accurately troubleshoot technical issues, while providing a top-notch customer experience.

Responsibilities

• Diagnose customer issues and identify the action required (using company databases, customer information, and collaboration with other departments) to reach resolution
• Serve as a primary technical interface for support of installation, configuration, operation, and management of products
• Aid in the development of technical sales presentations to support customer meetings, trade shows, and conferences
• Maintain accurate records of all service and support communications
• Track and monitor support cases to ensure timely resolution and effective follow through
• Monitor field data for reliability trends and proactively coordinate with Quality and Engineering technical teams for root cause analysis and resolution

Requirements

• Minimum of 5 years of direct aviation experience and technical support activities in a customer support environment
• Extensive knowledge and understanding of aircraft electrical systems and are skilled at troubleshooting and problem-solving system installation and operation
• Experience with FAR Part repair station requirements, FAR Parts 91, 23, 25 operations and current FAA and EASA requirements
• Proficient with Microsoft Office and CRM systems
• Strong attention to detail, organized, focused, and results oriented
• Excellent verbal, written, and interpersonal communication skills
• Comfortable spending most of the day on the phone at your desk in an open office environment

Qualifications

• Working familiarity with aircraft instruments and avionics (backup capacity)
• Knowledge of FAA Special Conditions
• Bachelor’s degree in a related field
• FDA A&P and/or pilot certification

Skills

Strong attention to detail, organizational skills, and ability to prioritize tasks. Excellent verbal, written, and interpersonal communication skills. Proficiency with Microsoft Office and CRM systems. Ability to troubleshoot and solve complex technical issues.

Benefits

Comprehensive benefits package including above-market pay and a variety of perks such as climate-controlled, clean, organized, and safe facilities, professional and light manufacturing environment, frequent events to keep work interesting, and more.

Pay

Compensation offered within the targeted salary range will be determined by factors such as job-related knowledge, skills, and experience.

Schedule

Travel up to 15% to meet business needs.