Field Service Support Engineer

About the role

Elekta is a global leader in personalized radiation therapy solutions, committed to helping people affected by cancer receive the highest standard of care. The organization focuses on the complex and deeply human nature of cancer treatment, working closely with clinicians to support better clinical decisions and improved patient outcomes. Elekta’s culture is driven by purpose, viewing every challenge as an opportunity to advance cancer care and expand patient access to life-changing therapies. Team members join a mission-driven environment where innovation and compassion guide daily work.

Responsibilities

• Provide technical support and field service for Elekta equipment, including installation assistance, preventive maintenance, and corrective repairs.
• Diagnose and troubleshoot hardware and software issues at customer sites.
• Coordinate with internal technical teams to resolve complex issues.
• Ensure timely, professional communication with healthcare customers.
• Document service activities and maintain compliance with safety and regulatory guidelines.
• Support continuous improvement of service processes.
• Build strong customer relationships and represent Elekta’s commitment to reliable, high-quality cancer treatment solutions.

Qualifications

• Customer-facing capabilities, including strong customer service and support skills, with the ability to communicate clearly and professionally with clinical staff.
• Hands-on technical support and troubleshooting skills to diagnose, resolve, and document equipment and software issues in healthcare environments.
• Experience in field service operations, including on-site maintenance, repair, and installation of complex technical systems.
• Relevant technical education (e.g., degree or certification in engineering, electronics, biomedical engineering, or related field).
• Ability to read and interpret technical documentation, service manuals, and schematics.
• Strong problem-solving abilities, attention to detail, and commitment to safety and regulatory compliance.
• Willingness to travel locally or regionally as needed and to work in clinical settings, including adherence to hospital protocols.
• Prior experience supporting medical devices or healthcare technology is beneficial.