Field Support Engineer

About the role

Avanciers is seeking a highly skilled Field Support Engineer to join our team for an exciting long-term contract with one of our esteemed clients, based in Vancouver, WA.

Responsibilities

• Hospital Domain Experience: Familiarity working inside clinical/hospital environments, adhering to healthcare compliance standards (e.g., HIPAA, infection control protocols), and following standard operating procedures for on-site visits.
• On-Site Installation & Field Support: Ability to physically visit hospital facilities to perform system installations, hardware provisioning, and direct technical support.
• Windows Image Creation & Maintenance: Build, test, update, and maintain standard "golden" Windows desktop and laptop images aligned with enterprise security standards.
• OS Deployment & Provisioning: Execute operating system deployments, device provisioning, re-imaging, and hardware refresh cycles using approved enterprise processes.
• Application Compatibility & Testing: Collaborate with application owners to test clinical and administrative software packages, drivers, and patch releases for functionality prior to production rollout.
• Documentation & Release Management: Maintain build procedures, testing logs, image versions, and release records to ensure operational compliance across all endpoints.