Field Service Engineer - Pathology

About the role

As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software, and consumables is key. Applying your communication skills, creativity, and can-do attitude is essential. The ability to help solve customer problems and a commitment to delivering the highest levels of customer service are key to building customer success.

Responsibilities

• Support customers with on-site installation, preventive maintenance, and repair of Agilent Pathology and Genomics instruments, including hardware, software, networking products, and operating systems
• Install and optimize hardware/software/network products and configurations at customer sites
• Diagnose and resolve product performance problems
• Perform maintenance and repair services
• Advise customers on preventive maintenance and configurations that may impact product performance to ensure customer satisfaction
• Proactively respond to potential equipment or software issues to prevent unplanned interruption of customers' business
• Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software
• Serve as an internal resource on technical issues and manage product escalations
• Collaborate with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers
• May have knowledge of third-party products
• May deliver internal technical training and maintenance seminars and workshops for field engineers or customers
• May train other field engineers or customers
• May qualify leads

Qualifications

• Bachelor's, master's or other university-level degrees within the science field — e.g. biochemistry, biotechnology or similar — are highly preferred; may consider applicants with an equivalent combination of education, training, and experience
• 1-2+ years of experience working with analytical instrumentation, ideally including repair, maintenance, and/or troubleshooting
• Experience or expertise with Pathology handling equipment specifically IHC instrumentation
• Experience in Medical Diagnostics would be ideal
• Familiarity with functioning within the service standards of ISO 13485
• Ability to solve high-impact problems related to product availability; typically, system/solution-focused
• Excellent verbal and written communication skills
• Strong customer relationship-building skills are essential
• Ability to travel 80% of the time
• Valid driver's license required
• Must be able to lift 60 lbs
• Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.
• Meet Agilent-approved customer/vendor credentialing requirements necessary to gain site access, unless prohibited by law. These requirements vary by customer/vendor and may include, but are not limited to, post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs. Your consent to participate in customer-requested screening is a requirement of this position.

Territory

• Territory: Northern CA, covering southern CA, NV, UT, and the Pacific Northwest as needed
• Ideal candidate will reside in the San Francisco CA metro area
• Overnight travel 50% and could include weekend work, overtime, and overnight travel, as needed
• Active driver's license required
• Company Vehicle Program: Vehicle mileage reimbursement is eligible for this territory

Pay & benefits

• Full-time weekly schedule with option to work remotely
• Eligible for choice of company car or reimbursement for personal vehicle usage
• Full-time equivalent pay range: $40.80 - $63.75/hr plus eligibility for bonus, stock and benefits
• Applications accepted until at least August 31, 2026 or until the job is no longer posted