Jobs · Customer Service

Field Service Engineer, NMW, Digital

BOBST · Parsippany, NJ · 1 mo ago
RemoteRemoteCustomer Service$70k–$90k/yrFull-time

Bobst North America has been named to Forbes Best Midsize Employers List three years in a row. As a global engineering company in the packaging industry, Bobst touches roughly half of all packaging produced today.

About the Role

We are expanding our team to support a growing customer base and increasing installation needs. The position involves extensive travel (85‑95% across the United States), sharing technical expertise, and working hands‑on with advanced machinery.

Responsibilities

  • Perform service, repairs, and installations of Bobst machinery.
  • Relocate existing equipment and conduct preventive maintenance.
  • Provide customer training and implement productivity‑improvement programs.
  • Troubleshoot technical issues and offer solutions.
  • Be on call for after‑hours support on a rotating basis.
  • Offer technical support to customers, service centers, and technicians.

Requirements

  • 5–10 years of experience in a field service role.
  • Strong troubleshooting and analytical skills.
  • Customer‑focused mindset with excellent problem‑solving abilities.
  • Effective communication and follow‑up skills.

Pay

The base salary is estimated to range between $70,000 – $90,000 USD annually, depending on experience and qualifications.

Benefits

  • Overtime pay (OT)
  • Per diem allowance during travel
  • Travel time compensation
  • Comprehensive health, dental, & vision insurance
  • 401(k) retirement plan
  • Vacation and holiday pay
  • Ongoing training and development opportunities

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