Field Service Engineer

Hybrid-Remote role based at our Moon Township, PA site with roughly 25% travel to customer sites.

About the role

The Product Stewardship & Field Services Engineer will have three primary roles:

• Maintain the Series Rating program for all Eaton circuit breakers, fuses, and enclosures
• Drive compliance with environmental programs such as RoHS, Prop 65, etc.
• Engage in and manage CP product field reports

Responsibilities

• Manage existing series ratings program, including:
  • Testing circuit breakers in the Beaver or St. Louis High Power Labs
  • Maintaining and updating UL files
  • Maintaining test records and publications
  • Creating literature and documentation
• Seek opportunities to exploit ratings for competitive advantage
• Identify gaps in ratings that give competitors advantages
• Explore new combinations and designs with strong business cases
• Coordinate with Lincoln, Haina, Cherrington, and Sumpter to ensure new product development and product line support accounts for series rating and environmental program requirements
• Develop the scope of work for bringing Lincoln and Haina plants into compliance with RoHS and Prop 65, advocate for funding in profit plan, and execute the plan
• Develop and maintain standard work and processes to assess and meet ROHS-2, REACH, Conflict Minerals, California Proposition 65, and other compliance standards
• Possibly hire and manage direct report(s) depending on the scope of the compliance plan
• Develop business cases and pitch them to management for environmental and series ratings projects
• Seek out and exploit competitive advantages through superior product lifecycle planning and environmental compliance
• Respond to customer requests for information as needed
• Conduct cadence review of field feedback on products with product design teams
• Define scope of opportunities for design improvements/enhancements
• Engage in direct field activities as required

Requirements

• Bachelor’s degree in Engineering from an accredited institution
• 3+ years of experience working with electrical products (breakers, fuses, enclosures, etc.)
• Must currently reside within a 50-mile radius of the Cherrington facility in Moon Township, PA (no relocation benefit offered; Active-Duty Service members exempt from geographical limitation)
• Legally authorized to work in the United States without company sponsorship now or in the future

Qualifications (Preferred)

• Bachelor’s degree in Mechanical or Electrical Engineering from an accredited institution
• Understanding of firmware in electrical products
• Prior experience interacting with customers
• Master’s Degree in Business or Engineering
• Prior experience in a product design, manufacturing environment, or field services

Skills

• Excellent interpersonal communication and planning skills
• Demonstrated ability to achieve results in a matrix environment
• Broad business acumen and ability to develop and manage execution-based plans
• Demonstrated ability to deal with large amounts of data, manage as needed, and consolidate and report critical summaries
• Ability to influence outside of a direct reporting relationship and leverage resources
• Evidence of leadership skills with the ability to develop strong relationships, align with regional business goals, think strategically, adapt to change, and develop strategies
• Professional presence and ability to manage without direct reporting relationship
• Excellent analytical skills and ability to leverage spreadsheet and database tools to deliver results
• Willingness to travel as required for field services
• Excellent communication, organizational, and interpersonal skills
• Basic understanding of electrical equipment and application
• Ability to build and maintain strong relationships
• Aptitude for supporting multiple projects simultaneously
• Excellent presentation skills and public speaking experience
• Basic knowledge of key manufacturing processes such as plastic molding and forming, metal casting, sheet metal fabrication, and electronics

Pay

Expected annual salary range: $97,000 – $143,000. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

Benefits

Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Specific programs and options available may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.