Field Service Engineer - Level TBD

Representative Responsibilities

• Energizes/repairs ETC systems and equipment at customer sites:
  • Ensures timely arrival to customer site through project management, department scheduler, and site contacts.
  • Provides site management of ETC scope of work.
  • Evaluates and programs equipment at customers' venue, within ETC scope of work, to ensure the correct equipment is installed and is working as designed and specified.
  • Performs effective end-user and technician training.
  • Ensures factory personnel receive completed turn-on report, corrected drawings, expense reports, and other paperwork as deemed necessary.
• Provides 24-hour customer support:
  • By means of a company supplied cell phone and laptop.
  • Exceeds customer expectations for service and responsiveness.
  • Represents the interests of ETC through a positive and customer focused attitude.
  • Ensures repairs are made within the time frame agreed upon by ETC and its customers.
  • Informs ETC and its customers of progress in a timely manner.
  • Completes follow-up documentation.
• Trains internal personnel, external technicians, and customers on the proper use of ETC products:
  • The engineer will stay current on all of ETC's equipment, including installation and repair procedures.
  • The engineer will be trained on all of ETC's equipment in order to serve as a trainer to ETC's customers.
  • Ensures training workshops have adequate preparation.
  • Ensures training attendees are educated on ETC products and processes.
• Performs hardware and software upgrades:
  • Performs specified upgrade to meet customer requirements.
  • Completes follow-up documentation.
• Establishes and maintains relations with ETC dealers, reps, contract technicians, consultants, contractors, and end users.
• Employee travel:
  • This position is a field position requiring up to 90% of work occurring outside of an ETC office.
  • This position requires occasional work in the evenings and weekends.
• Other duties as assigned: Complete special projects and requests in a timely and positive fashion.

Minimum Qualifications

• Technical Bachelor's Degree or 8 years professional experience in increasingly responsible positions in the related discipline.
• All levels of previous job-related experience will be considered.
• Demonstrated ability to work independently and perform multiple tasks without general supervision.
• Theatrical lighting experience.
• Customer service experience.
• Experience with mains voltage and 3 phase electricity.
• Moving light programming experience and/or experience in architectural lighting systems installation is preferred.
• Strong knowledge of entertainment lighting systems.
• Knowledge of high-powered electrical, digital and analog control systems.
• Excellent communications and interpersonal skills.
• Excellent organizational and problem-solving skills.
• Excellent customer service skills.
• Strong degree of flexibility and independence.
• Computer skills.
• Able to use hand tools, power tools, and electronic test tools.
• Able to travel extensively.
• Must maintain an acceptable driving record and valid license.
• Ability to work weekend and evenings as required.
• Ability to work within a construction site.
• Able to lift up to 65 pounds.