Field Service Engineer II - EDM

Your tasks Perform the installation of machines and associated products and equipment such as an electrical transformer, chiller, fire extinguisher, etc.Perform preventative and corrective maintenance tasks of a high degree of complexity with minimum technical assistance as per the technical documentation.Analyze and resolve application problems of limited complexity.Resolve machining problems appearing on parts by analyzing the regular test cuts as per technical documentation.Resolve problems by analyzing the result of test cuts especially prepared for this purpose.Provide assistance or oversee the installation of equipment or a machine of a less experienced Field Service Engineer.Assist a more experienced Field Service Engineer when performing an on-site audit of a machine or related equipment.Troubleshoot service and repair on equipment and machines where no previous training has been received.Conduct training for both team members and customers on safe operations and preventative maintenance of the machines and related equipment.Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.Accurately complete all reports in a timely manner as per the service department procedures.Adhere to the Service Department Code of Conduct Guidelines.Maintain daily (at a minimum) contact with the Customer Support Center (CSC) and Regional Service Manager (RSM).Complete additional tasks as requested by the EDM Supervisor or EDM Manager. Your profile Associate's Degree in mechanical and/or electrical engineering from a University or Technical College; over 6 years' experience with a similar manufacturing or machine tool company; or and equivalent combination of education and experience. Experience with the use of test equipment and EDM and/or Milling machines.Knowledge and experience with Microsoft Office Systems, Outlook, Excel, Power Point, and Microsoft Word. Knowledge of Power BI is required. Knowledge of Great Plains or similar software programs is helpful. About Us UNITED MACHINING is one of the world's leading providers of complete solutions for precision components and tools manufacturers and the mold-making industry. The portfolio includes milling, EDM, laser texturing, laser micromachining, and additive manufacturing machines. UNITED MACHINING is one of the world's leading providers of complete solutions for precision components and tools manufacturers and the mold-making industry. The portfolio includes milling, EDM, laser texturing, laser micromachining, and additive manufacturing machines. Additionally, the division offers spindles, automation, tooling, and digitalized solutions backed by unrivaled customer services and support. UNITED MACHINING includes the brands AGIE CHARMILLES, CHARMILLES, MIKRON MILL, LIECHTI, STEP TEC and SYSTEM 3R. UNITED MACHINING is headquartered in Biel, Switzerland, and currently has over 3'000 employees on over 50 sites worldwide. Your contact Jackie Chakos Director of Human Resources jackie.chakos@machining.com Location United Machining North America LLC 560 Bond Street 60069 Remote United States