Field Service Engineer

Job Duties

• Serve as the escalation point for complex or critical technical issues that exceed technician-level support.
• Lead advanced troubleshooting and resolution of server, network, security, and infrastructure issues.
• Independently manage and support client environments, including servers, workstations, networks, and cloud services.
• Design, implement, and maintain secure, scalable, and reliable IT solutions aligned with client business needs.
• Perform advanced server support, including planning, deployment, upgrades, and migrations.
• Provide expert support for Microsoft Exchange, Office 365, Azure services, and Active Directory administration.
• Analyze recurring issues and recommend long-term corrective actions or architectural improvements.
• Act as a technical liaison between clients, internal teams, and vendors.
• Provide guidance, technical mentorship, and knowledge transfer to Field Service Technicians.
• Participate in client meetings to explain technical issues, proposed solutions, and implementation plans.
• Ensure accurate and thorough documentation of all work performed, including root cause analysis and resolution details.
• Contribute to the development and improvement of technical standards, procedures, and best practices.
• Participate in on-call rotation and provide leadership during after-hours or critical support events.

Other Skills and Abilities

• Advanced troubleshooting and problem-solving skills
• Strong leadership presence with the ability to influence and guide others
• Excellent interpersonal skills with the ability to build strong client trust
• Superior verbal, written, and technical documentation skills
• Highly organized, detail-oriented, and process-driven
• Ability to work independently with minimal direction
• Strong time management and prioritization skills
• Thrives in a fast-paced, team-oriented environment
• Ability to multitask across multiple clients and priorities
• Occasional overtime/weekend work may be required
• Must have access to reliable transportation
• Thorough and advanced knowledge of PC hardware, servers, operating systems, networking, and security concepts

Qualifications

• Managed Services experience required
• 7+ years of progressive experience in an IT-related field
• Advanced system administration and networking experience
• CompTIA A+, Network+, Security+ or equivalent experience
• Experience with scripting or automation (Python, PowerShell, APIs)
• Cloud platform experience (Azure preferred)
• Vendor certifications strongly preferred

Benefits

• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Disability insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Paid training
• Vision insurance

Equal Employment Opportunity

Corporate Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We encourage all qualified applicants to apply.

Compensation Details

The salary range for this position is $30.00 - $35.00 per hour.