Field Service Engineer

About the role

As a Field Service Engineer, you will be a key technical resource supporting Agilent’s IVD biopsy tissue stainer instrumentation systems and other multi-vendor solutions. You’ll work in a variety of laboratory environments, applying your technical expertise, problem-solving skills, and customer-first mindset to ensure optimal instrument performance and customer satisfaction.

Responsibilities

• Perform on-site installation, implementation, maintenance, and repair of Agilent and third-party systems, including hardware, software, networking products, and operating systems
• Optimize system configurations and troubleshoot performance issues
• Deliver preventive maintenance, upgrades, and emergency repairs
• Respond promptly to service requests and proactively communicate with customers throughout the service process
• Advise customers on preventive maintenance and configuration best practices to ensure optimal performance
• Collaborate with managers and sales teams to align service delivery with customer expectations
• Maintain compliance with Agilent policies and uphold our reputation for exceptional customer service
• Provide feedback to Product Specialists, manufacturing teams, and OEM vendors regarding performance anomalies
• Document service activities, time, and expenses accurately in SAP and other systems
• Train customers and fellow engineers on equipment operation and maintenance
• Support complaint handling and quality systems as required

Requirements

• Must consent to and meet Agilent-approved customer/vendor credentialing requirements to access customer sites
• High school diploma, military training, associate degree, or relevant college coursework in electronics or a related field required
• Bachelor’s or Master’s degree in Chemistry, Biochemistry, Biotechnology, or a related science field is a plus
• 4+ years of experience in a similar role or as an end user of clinical/analytical instrumentation in regulated lab environments
• Hands-on experience with instrumentation maintenance, troubleshooting, and repair preferred
• Familiarity with Agilent biopsy tissue stainers is a plus
• Strong problem-solving and communication skills
• Proficient in computer systems; able to analyze data using Excel (pivot tables) and complete online training modules

Qualifications

• Ability to travel to support clients throughout the U.S. is a requirement. Ability to travel up to 50% or more

Additional Details

• This job has a full time weekly schedule. It includes the option to work remotely.
• Applications for this job will be accepted until at least August 6, 2026 or until the job is no longer posted.
• In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.
• The full-time equivalent pay range for this position is $43.12 - $67.37/hr plus eligibility for bonus, stock and benefits.
• Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
• During the hiring process, a recruiter can share more about the specific pay range for a preferred location.
• Pay and benefit information by country are available at: https://careers.agilent.com/locations