Field Service Engineer

About the role

The Field Service Engineer plays a crucial role in launching new products, conducting pilot programs with channel partners, and providing training & remote support for the installation of Lunar Systems in the field. This role involves ongoing travel to various locations in Northern California, where you will assist the service and training team in providing front-line field support and coordination.

Responsibilities

• Collaborate with other Lunar internal teams and channel partners to develop a technical and industry-leading training program.
• Ensure quality installations, troubleshoot issues in the field, perform advanced service diagnosis, resolve technical issues, and model safe working practices.
• Work closely with channel partners to troubleshoot and resolve technical field issues in a timely manner, ensuring high quality installations and customer satisfaction.
• Troubleshoot and perform root-cause analysis, both remotely and on-site.
• Provide Lunar lab, remote, on-the-job, and continuing education training for Lunar channel partners and internal staff.
• Perform quality audits of channel partner installations.
• Complete Site Surveys as needed for various projects.
• Interpret data and report on key metrics, providing insight and suggestions for improvement.
• Identify areas of most common installer errors or system issues, and propose training, design, software, and/or hardware solutions to mitigate these.
• Take ownership of issues or questions and escalate problems to the appropriate people, then follow up with the customer.
• Maintain close relationships with partner teams, owning every interaction and following through to completion.
• Use internal software to communicate with installation partners via phone, live-chat or email, ensuring correct categorization and definition of issues, and correct use of internal support systems.

Requirements

• Degree in engineering or equivalent technical field experience.
• 5+ years of relevant industry experience and knowledge in the design and installation of residential solar, battery, and/or EV charging products.
• Valid state or local Electrical Journeyman certification or license preferred.
• Knowledge of the NEC and applicable codes and standards.
• Ability to interpret single line drawings, permit packages, and technical specifications for PV, ESS, and EVSE systems.
• Ability to read graphs with device telemetry and spot anomalies in large data sets.
• Ability to troubleshoot complex electrical problems.
• Understanding of interconnection activities, building & safety department processes, and basic construction principles.
• Adherence to company safety policies and procedures, including ability to identify and report safety hazards, and encourage others to work safely.
• Excellent written, verbal communication, and presentation skills.
• Proficiency in Microsoft Office and / or G-Suite with ability to create and use spreadsheets, word documents, and presentations.
• Willingness to work non-routine work hours (including weekends and public holidays) when required.
• Flexibility towards traveling locally and nationally while focusing primarily on your local region.

Qualifications

• Ability to transport materials and equipment to complete assigned job tasks (up to 50 lb frequently and up to 100 lb with assistance).
• Ability to work on rooftops with various angles and surfaces which requires frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance.
• Ability to climb ladders.
• Ability to work in outdoor weather conditions including but not limited to: excessive noise, extreme heat, extreme cold, wet environment, and humidity.
• Ability to frequently utilize hand functions requiring fine motor skills, including but not limited to: fine manipulation, grasping, and pinching.
• Ability to work within the safe range of equipment such as ladders, fall protection harnesses, and other personal protective equipment.
• Ability to work in the sun and possibly low light conditions.
• Ability to distinguish colors such as red, black, yellow, white, green.
• Ability to work in confined spaces such as attics, basements, and crawl spaces which requires kneeling and crouching.
• Ability to hear verbal commands and warnings.

Skills

• Sound technical judgment and creative problem-solving skills.
• Outgoing personality and enjoyment of interacting with people for training.
• A passion for solving problems.

Benefits

• Medical, dental, and vision insurance for employees and dependents.
• Paid parental leave for all full-time employees including 12 weeks paid parental leave for the birthing mother and 6 weeks paid parental leave for the non-birthing parent.
• Subsidized EV charging and pre-tax commuter benefits.
• Competitive base pay with the opportunity to become Lunar shareholders through the employee stock program.
• Additional benefits include PTO and 10 paid holidays, a tax-deferred 401(k) plan, and a subvention for the purchase of electric vehicles.

Pay

Base pay for this role depends on level of experience and ranges from $90,000 to $130,000 USD.

Schedule

The role requires ongoing travel to various locations in Northern California, with some travel to Southern California and nationally. Field Service Engineers are expected to work non-routine work hours (including weekends and public holidays) when required.