Field Service Engineer II- Athens, GA

About the role

This position is remote, covering the Athens, GA and Atlanta Metro area with up to 50% travel. A valid driver’s license is required. As a Field Service Engineer II in Abbott’s Diagnostics Division, you will serve as a trusted technical expert, installing, maintaining, and troubleshooting diagnostic instruments while ensuring compliance and customer satisfaction. You will manage your territory, resolve complex issues, partner cross‑functionally, and help achieve business goals that directly impact patient care.

Responsibilities

• Install and maintain diagnostic systems: complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards.
• Troubleshoot and resolve issues: diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines.
• Own customer satisfaction: manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication.
• Manage territory effectively: plan and prioritize service visits, maintain accurate inventory, and support on‑call rotation, after‑hours coverage, and travel for training or critical account support.
• Ensure compliance and safety: follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits.
• Collaborate and mentor: partner with cross‑functional teams to meet business goals and mentor other Field Service Representatives to strengthen team capability.
• Achieve business metrics: meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts.
• Continuous improvement: utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• 2‑5 years of experience in Engineering or Laboratory Technology.
• Ability to travel 50% within the assigned territory.

Skills

• Strong troubleshooting and problem‑solving skills with laboratory instrumentation.
• Ability to work independently and thrive in team environments.
• Proficiency in computer applications (Word, Excel, PowerPoint, Internet) and remote computing tools (VPN, remote troubleshooting).
• Effective communication and interpersonal skills.

Benefits

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit – an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries and named one of the world's most admired companies by Fortune.
• A company recognized as one of the best big companies to work for, as well as a best place to work for diversity, working mothers, female executives, and scientists.
• Learn more about our health and wellness benefits: www.abbottbenefits.com

Pay

The base pay for this position is $26.50 – $53.00 per hour. In specific locations, the pay range may vary from the range posted.