Field Service Engineer II

The Opportunity

JR Automation, a Hitachi Group Company, drives customer success globally through intelligent automated manufacturing and distribution technology solutions. We seek a Field Service Engineer II to join our team, working on innovative automation projects and collaborating with customers and internal stakeholders.

Location Type: Full-time hourly remote position with up to 80% travel.

• Competitive wages
• Medical benefits starting on first day
• Paid parental leave
• Opportunity to work on customized automation projects
• A collaborative, engineering-driven environment
• Career growth and skill development opportunities
• Role where craftsmanship and quality matter
• Work with cutting-edge and innovative technologies

Role Overview

This Field Service Engineer is responsible for diagnosing, troubleshooting, and resolving robotic automation, electrical, and mechanical equipment issues for customers both remotely and on-site. The role involves repairing and maintaining robots, PLCs, HMIs, control devices, and peripheral equipment while providing exceptional customer support and detailed case documentation.

• Repair and maintain robots, control devices, mechanical units, transfer devices, and peripheral equipment
• Respond to service calls/activities
• Thoroughly document each customer and incident using case reporting system
• Self-directed to follow up with customers and internal stakeholders
• Communicate with all stakeholders (employees, managers, and customers) to ensure expectations are met
• Actively propagate JR culture within engineering and promote company capabilities
• Learn new equipment regularly and support customers with a variety of skill levels remotely
• Assist with documentation and "support guides" of recurrent issues

Additional Responsibilities: Field Engineers (On-Site Work)

• Conduct on-site hardware installations, maintenance, and testing at client facilities
• Provide in-person technical support and training to clients and on-site staff
• Travel to customer locations domestically and internationally up to 80%

Education and Skills

• High School diploma or GED with associated experience
• 3-5 years of relevant experience
• Troubleshoot and resolve moderately complex technical issues
• Take ownership of specific components or smaller projects
• Collaborate on planning and architecture discussions
• Proficiency in schematic interpretation, robotics, electrical, and blueprints reading
• Strong electrical and mechanical troubleshooting aptitude
• Experience with HMI, PLC, robots, and AutoCAD preferred

Attributes

• Strong analytical, problem-solving, and communication skills
• Customer service mentality

Work Environment

• Ability to work independently and as part of a collaborative team
• Ability to follow instructions and adhere to quality and safety policies and practices

Disclaimer

JR Automation requires candidates to successfully complete a 10-panel drug screen, physical examination, and background check.