Field Service Engineer I-Indianapolis, IN

About the role

The Field Service Engineer (FSE) services and maintains all product lines for Olympus America medical products. Under supervision of Manager and Senior FSE Trainer, the FSE will service and provide expert level technical support to assigned equipment.

Job Duties

• Establish and maintain a high level of customer satisfaction with assigned products, support and service.
• Respond to customer inquiries, maintain a good customer service reputation by complying with all regulatory requirements and all aspects of company quality system.
• Train customers on the basic operation and use of assigned products.
• Provide feedback concerning product questions, workflow issues, performance anomalies encountered in the field, and make recommendations for service improvements.
• Perform new equipment installations, upgrades, post installation testing, troubleshooting and all other aspects of technical support for all assigned products.
• Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner.
• Open communication with territory Sales Representatives.
• Support at conventions, trade shows and customer trials.
• Establishes, develops, or maintains field contact with key customers, clinicians and researchers, and other decision makers in assigned accounts including travel to customer facilities and onsite support.
• Performs other duties as assigned.

Job Qualifications

• Associate degree in electronics, computer science or related technical discipline is required or four plus years of equivalent experience (medical devices preferred) and or Military Technical experience.
• Minimum one to three years as a Field Service Engineer, or equivalent experience.
• Must be a self-starter, able to travel on short notice and work independently with minimal supervision.
• Must be capable of multi-tasking, setting priorities, and scheduling work activities.
• Ability to resolve problems, think analytically, and communicate professionally in high-pressure, time-sensitive, customer environments.
• Basic understanding of computer systems, video, audio, and control system concepts.
• Experience working with and troubleshooting electromechanical / microprocessor-based products.
• Excellent communication skills, both written, verbal, and presentation.
• Cooperate and participate as an effective team member in creating a positive working environment.
• High degree of personal organization.
• Experienced user of Microsoft Office tools, including Excel, Word, and PowerPoint.
• Strong customer service skills.
• Solid working knowledge of electronics, personal computer hardware, and software.
• Promised ability to work under pressure.
• Able to articulate technical and user needs in a concise manner easily understood by all.
• Able to work with field personnel, management, and customers.
• Demonstrated decision-making ability towards solving problems, and effectively communicated these solutions to co-workers and customers.
• Must have a valid U.S. Driver’s License.
• Employees must adhere to all customer vendor credentialing requirements when visiting medical facilities.
• Ability to work flexible hours as required, including weekends.
• Ability to travel overnight (>40%).

Preferred

• Bachelor’s degree preferred.
• CompTIA Net+ or CompTIA A+ or other similar industry-recognized certification is preferred.
• Workking knowledge of networking, hospital information systems, and DICOM or PACS systems is desirable.
• Experience working with and troubleshooting video display and video routing systems is desirable.

Why join Olympus?

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture. Equitable Offerings you can count on: Competitive salaries, annual bonus and 401(k)* with company match Comprehensive medical, dental, vision coverage effective on start date 24/7 Employee Assistance Program Free live and on-demand Wellbeing Programs Generous Paid Vacation and Sick Time Paid Parental Leave and Adoption Assistance* 12 Paid Holidays On-Site Child Daycare, Café, Fitness Center** Connected Culture you can embrace: Work-life integrated culture that supports an employee centric mindset Offers onsite, hybrid and field work environments Paid volunteering and charitable donation/match programs Employee Resource Groups Dedicated Training Resources and Learning & Development Programs Paid Educational Assistance

At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states. For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world. Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com .

You Belong at Olympus

We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply.

Posting Notes

United States (US) || Indiana (US-IN) || Indianapolis || Field Service