Field Service Engineer I

Position Summary

Shimadzu Scientific Instruments is seeking a Field Service Engineer to join our team and provide service and support for our analytical instrumentation. In this position, you will be responsible for a variety of service-related functions, including the repair, maintenance, installation, troubleshooting, and performance verification of assigned products. This role will primarily support GC, GCMS, LC, and LCMS systems and is best suited for someone with a strong service background who is comfortable working independently in the field. This position requires significant travel, including local travel by company vehicle and regular flights between regions. Candidates should expect to travel at least 80%, including frequent overnight travel, to support customer and business needs.

Job Functions

• Provide daily repair, maintenance, installation, and performance verification support for assigned products.
• Support analytical instrumentation, primarily including GC, GCMS, LC, and LCMS systems.
• Handle field service calls with limited supervision across the assigned regional territory.
• Travel by company vehicle for local service calls and by air as needed for regional support.
• Conduct in-house bench repairs as needed, including support for demo equipment and instruments returned from customers.
• Offer technical support by phone to customers and field personnel regarding repairs, maintenance, troubleshooting, and installations.
• Maintain strong customer communication while completing service work in a timely and professional manner.

Education And Qualifications

• Associate degree in Electrical Engineering or Technology; a bachelor’s degree is preferred.
• At least four years of experience in repairing analytical instrumentation, including GC, GCMS, LC, LCMS, HPLC, AA, or similar instruments.
• Strong technical knowledge and understanding of these technologies.
• Excellent troubleshooting, communication, and customer relations skills.
• Ability to work independently with limited supervision in a field-based service role.
• Willingness and ability to travel at least 80%, including frequent overnight travel and flights between regions.
• Valid driver’s license required.

Compensation & Benefits

• This full-time, non-exempt position comes with a comprehensive benefits package.
• In your first year, you will receive 10 paid vacation days, 8 paid personal days, 8 paid scheduled holidays and 3 paid floating holidays (Residents of California and Puerto Rico will receive state-mandated sick leave instead of personal days).
• After one year of employment, you will also be eligible for a generous short-term disability program with the company covering 100% of monthly premiums.
• The starting salary range for this role is $75,000 to $77,000 annually, paid semi-monthly.
• As a non-exempt position, you will be eligible for overtime and double time pay, as outlined in our employee handbook.
• Additional variable compensation includes an incentive plan (10% of base salary) based on company and service performance, paid semi-annually in April and October.
• A year-end discretionary bonus may also be awarded based on overall company performance.
• This position includes a company car with a fuel card (with a $55 per pay deduction for personal use) and a company-paid cell phone, which remains company property but can be used for personal purposes.

EEO Statement

Shimadzu Scientific Instruments (SSI) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.