Field Service Engineer (Field Remote - Albany, NY)

Job Responsibilities

• Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer’s service standards and key performance indicators.
• Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades.
• Enhance account profitability through efficient service execution and by identifying revenue opportunities such as billable work, consumables, and service leads.
• Maintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventory.
• Enhance PerkinElmer’s product quality by proactively reporting improvement opportunities via the quality notification process.
• Attend higher level certification through participation in company sponsored training & development offerings

Qualifications

• BA Bachelor Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 3 years direct experience with repair of laboratory equipment
• OR Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 5 years direct experience with repair of laboratory equipment
• OR High School Diploma plus 7+ years direct experience with repair of laboratory equipment

Skills

• Outstanding interpersonal, written, and verbal skills, demonstrating the ability to communicate information clearly and accurately.
• Technical critical thinking skills and attention to detail.
• Outstanding customer service skills complemented by an ability to listen to and interpret client requests.
• Aptitude for technical and practical matters.
• MS Office skills: Outlook, PowerPoint, Word.
• Excellent team player with a customer satisfaction focus.
• Ability to follow and create written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, and work safely with potential hazards.

Critical Skills

• Outstanding interpersonal, written, and verbal skills, demonstrating the ability to communicate information clearly and accurately.
• Technical critical thinking skills and attention to detail.
• Outstanding customer service skills complemented by an ability to listen to and interpret client requests.
• Aptitude for technical and practical matters.
• MS Office skills: Outlook, PowerPoint, Word.
• Excellent team player with a customer satisfaction focus.
• Ability to follow and create written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, and work safely with potential hazards.

Preferred Qualifications

• Detailed knowledge of analytical equipment, laboratory environment, and/or instrument control software.
• Vendor issued certification on relevant laboratory equipment.
• Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code.

Benefits

• The annual compensation range for this full-time position is $65,000.00 to $80,000.00.

Pay

Final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.

Schedule

Travel will vary depending on territory requirements and/or customer base typically up to 50% of the time. (Car, laptop, and phone are company provided).