Service Technician

The Role

As a Service Technician, you’ll play a critical role in delivering exceptional service and reliable door solutions to our customers. You will diagnose, troubleshoot, repair, and upgrade a variety of sliding, swinging, and rotating doors while ensuring excellent customer satisfaction.

• Perform planned maintenance, break-fix repair, and upgrades of automated pedestrian doors at customer locations.
• Diagnose and troubleshoot issues involving electro-mechanical devices, electrical circuits, and relay logic.
• Work with aluminum frames, glazing materials, hardware, and low-voltage wiring.
• Maintain professional communication with customers, end-users, and contractors, providing exceptional service at every interaction.
• Participate in training programs and maintain AAADM certification.
• Operate power tools and perform physically demanding tasks (lifting up to 100 lbs., climbing ladders, kneeling).
• Participate in on-call rotations after certification and training.

Requirements

• Mechanical aptitude with experience in repairing electro-mechanical devices.
• Knowledge of basic electrical circuits and low-voltage (120v) wiring (access control systems a plus).
• Experience in glazing, storefronts, aluminum frames, and hardware (preferred).
• Valid driver’s license and a good driving record.
• High commitment to safety, customer satisfaction, and teamwork.
• Ability to lift, bend, and use power tools effectively.

Benefits

• $25-$40 per hour; the final pay rate offered to the successful candidate will depend on education, experience, skill level and other qualifications for the role
• Overtime: Eligible for overtime pay in accordance with state and federal laws
• Additional Compensation: Company provided vehicle for job-related travel, Uniforms and safety PPE provided
• Additional Benefits: Health, dental, and vision insurance, 401(k) with company match, Paid time off and holidays

Work-Life Balance

• Flexible scheduling for when life happens
• On-call responsibilities only after adequate training

Ongoing Training & Recognition

• Continuous learning opportunities, including AAADM certification.
• Length of Service awards to celebrate your milestones.

About the Role

The Service Technician position plays a crucial role in the operation and maintenance of automated door systems. This role requires a combination of technical skills, customer service, and physical ability to perform tasks in various environments.

Qualifications

To succeed in this role, candidates should possess a strong mechanical background, experience with electro-mechanical devices, and knowledge of basic electrical circuits and low-voltage wiring. Additionally, experience in glazing, storefronts, aluminum frames, and hardware is preferred.

Skills

• Strong mechanical aptitude and troubleshooting skills
• Basic electrical knowledge and experience with low-voltage wiring
• Experience with glazing, storefronts, aluminum frames, and hardware
• Physical ability to lift, bend, and use power tools

Benefits

• Competitive compensation package including hourly wage, overtime, and bonuses
• Comprehensive benefits package including health, dental, and vision insurance, 401(k) with company match, paid time off, and holidays
• Company-provided vehicle for job-related travel
• Uniforms and safety PPE provided
• Continuous learning opportunities through AAADM certification and other training programs
• Recognition and awards for length of service

Pay

The pay range for this role is $25-$40 per hour, with the final pay rate determined by education, experience, skill level, and other qualifications for the role.

Schedule

The schedule for this role is flexible to accommodate personal needs, but includes on-call responsibilities after certification and training.