Field Service Engineer

Major Responsibilities

• Install and repair assigned Agfa products, including safety verification of electrical and environmental factors at customer site.
• Test product functionality to ensure proper operation and verify operating performance with customer.
• Provide basic operational functions training to customers.
• Perform preventive maintenance and repair tasks on assigned SMA, conduct courtesy visits as needed, and manage time & material accounts.
• Maintain regular communication with Regional Manager to report difficulties and ensure customer satisfaction.
• Document service calls, expenses, and time reports daily and submit weekly according to established procedures.
• Order and return repairable spare parts components and maintain service aids, tools, and diagnostic equipment in good working order.
• Maintain response time and uptime commitments through close contact with scheduler.
• Promote Agfa offerings such as System Maintenance Agreements, Professional Services, and Products.

Qualifications

• Minimum of an associate degree in electronics technology or equivalent.
• Minimum 2-3 years’ experience in a high-tech field, preferably in printing, publishing, or inkjet environments.
• Strong communication skills, both written and verbal.
• Problem analysis and judgment skills.
• Self-awareness and self-motivation.
• Knowledge of the Graphics, Inkjet, Printing/Publishing Market (an asset).
• Strong customer service and support principles.
• Experience and understanding of remote diagnostics.

Company Values

• Own It: I do what I say, full accountability for results, find solutions, practice ethical and safe behaviors.
• Play as One: Collaborate for a common goal, diverse perspectives, listen and communicate with respect, support decisions for teams' benefits.
• Move Forward: Embrace change, explore opportunities to innovate, feedback and improve performance, take proactive steps to resolve issues and continuously progress.
• Drive Value: Bold choices to maximize value creation, deliver exceptional value to customers, add value to all stakeholders, use data to generate crucial insights and outcomes.

What We Offer

• Dynamic global organization with a history of innovation and strong product portfolio.
• Challenging environment combined with a supportive management structure.
• Career development and growth opportunities.
• Competitive salary and benefit package.
• Friendly work environment surrounded by dedicated and professional colleagues.
• Diversity and Inclusion: Ensure everyone belongs, promote a greater feeling of belonging and higher levels of engagement.