Field Service Engineer

Role Summary

Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide the support that keeps labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.

Your Role

• Supports customers with on-site installation, implementation, maintenance, and repair of company and multi-vendor systems solutions.
• Installs and optimizes hardware and software for chromatography and atomic spectroscopy products and configurations at customer sites.
• Diagnostics and resolves product performance problems.
• Performs maintenance and repairs.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
• Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
• Delivers fully integrated solutions, which may include peripherals, communications, operating systems, and applications software.
• Trains other field engineers and customers in the solutions.

Requirements

• Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites.
• BS Degree in Sciences (Chemistry, Biochemistry, etc.).
• Strong logical troubleshooting skills.
• 4+ years' experience with chromatography equipment, i.e., GC, GCMS, LC, LCMSSpectroscopy instrumentation such as ICP-MS, ICP-OES, MP-AES, AA, FT-IR and UV-VIS is a plus.
• Demonstrated ability and prior experience in performing hands on maintenance, installations and selected repairs on analytical instruments is desirable.
• Environmental, geological and metallurgical analysis application knowledge highly desirable.
• Strong customer relationship skills are needed.
• Available for up to 40% travel that may include over-night stays in remote locations.
• Must comply with site access requirements that may include but not limited to medical information, drug testing or background checks.

Qualifications

• Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites.
• BS Degree in Sciences (Chemistry, Biochemistry, etc.).
• Strong logical troubleshooting skills.
• 4+ years' experience with chromatography equipment, i.e., GC, GCMS, LC, LCMSSpectroscopy instrumentation such as ICP-MS, ICP-OES, MP-AES, AA, FT-IR and UV-VIS is a plus.
• Demonstrated ability and prior experience in performing hands on maintenance, installations and selected repairs on analytical instruments is desirable.
• Environmental, geological and metallurgical analysis application knowledge highly desirable.
• Strong customer relationship skills are needed.
• Available for up to 40% travel that may include over-night stays in remote locations.
• Must comply with site access requirements that may include but not limited to medical information, drug testing or background checks.

Additional Details

• This job has a full time weekly schedule. It includes the option to work remotely.
• Applications for this job will be accepted until at least July 6, 2026 or until the job is no longer posted.
• In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.
• The full-time equivalent pay range for this position is $46.13 - $80.84/hr plus eligibility for bonus, stock and benefits.
• Pay and benefit information by country are available at: https://careers.agilent.com/locations.